Re: Battlefield V not started

@Haubica1 Okay good. please share a DxDiag so that we can take a look and see if there are any errors that it records.

@Haubica1 just save the file to your PC and attach it here.

aaa

@Haubica1 Thank you. I saw a few things.

First, we need to check for Windows and GPU updates - Make sure all Windows updates and optional updates are completed. For the GPU drivers, make sure you do a custom install that removes all current drives and replaces them with new ones.

Also, make sure you add exceptions for the EA App and BF into the Antivirus and give Windows any permissions. 

Now, if this doesn't work, we need the below info on this link for tracking.

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Windows OS
• Windows OS version
• GPU model and driver version::
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip...⬅️We love these
• Please attach a DxDiag
• Attach the EA App Error Report ID Here

@EA_ShepardOk so I have to fill in this field:
EA App/Steam/Epic:
EA ID/Steam User ID:
Windows operating system
Windows operating system version
GPU model and driver version::
Region:
Are you using an internal or external drive?
HDD or SSD?
Date of problem (does it still occur?)
Any other errors?
If possible, share a screenshot or clip.... ⬅️We love it
Attach DxDiag
Attach EA application error report ID here

@Haubica1 Yes as much as you can and post it on the other thread I linked above.

@Haubica1 Hey, can you do me a solid and run a new DXDiag for me and attach it here? I want to check some new logs. 👍

aaa

@Haubica1 I took a look at the new file you attached, it shows that your GPU drivers are over a month old. When updated the new drivers, did you do a fresh install to where it deletes old drivers, or just install the new update?

@Haubica1 

From the file you attached, your driver version shows 31.0.15.3179 and the current version is 532.03 with a driver date today. However, your attachment shows your date of April not May.

Can you download them from this link, and do a fresh install?

@Haubica1 Thanks, by chance, and I apologize in advance, but did you try these steps? I want to make sure that nothing is blocking or wrong in Windows.

• Try the Game in different Compatibility settings
• Try a Clean Boot
• Try Safe Mode with Networking
• Try a new Windows Account

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@Haubica1 wrote:
@EA_Shepard What's next for my problem?

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There should have been an update with the EA App on this issue. Have you ben able to get into the game?

@Haubica1BF1 and BF V - cant enter too. Just error on EA app launch about it crashed. I am playing through steam-linux on Ubuntu