Forum Discussion

Re: BOUGHT Sims 4 DLC Greyed Out - 'Available on Windows' Error (Worked on Origin)

I'm having trouble with my add-ons in the sims downloading and appearing in game. I switched from origin to the EA app since its available for Mac but it says two of my DLCs are unavailable (Luxury and Fashion Street kit) and only can be used on windows. Before I switched over, I could use these packs all the time with no issue and I wasn't on windows (I was still on Mac). My friend is also having the same problem but with a different pack (Dine out and Luxury). I've tried uninstalling, reinstalling, both the game and app. I also tried repairing my game too but still nothing. If anyone has a solution or idea please help!

4 Replies

ohhthatsmay
2 years ago
The EXACT same thing is happening to me, I'm so irritated. They need to fix this ASAP because I will not be paying for a new pack I already have.
PandoraTO
Seasoned Ace
2 years ago
My EA app also shows Fashion Street and Luxury Party greyed out and listed under "Owned Content," with "Available on Windows" underneath. However, the content still shows up in my game. I wasn't sure whether to bother reporting this since the packs still work, but then I stumbled upon this thread, so I thought I'd mention it.
I figured this was happening because there was a time a while back when Jungle Adventure (which I already owned), Luxury Party and Fashion Street were offered as a free bundle on the EA app. At that time, I was still using Origin. But I didn't want to miss out on getting the two packs I didn't have for free, so I found a workaround where I used a borrowed PC to log in on the EA app, download the bundle, then log out and log back into Origin on my Mac. (There may have been a couple more steps in between, but I can't remember them now.)
So, I assume this issue of the packs being greyed out has something to do with how I managed to get them in the first place. But, they still work for me anyway. I also checked the source files for these packs, and they look just like the source files for all the other packs.
iiKayoticii
2 years ago
Hello, did you ever find the solution to this? I am having this same exact issue right now and its sort of upsetting me. Please help.
jyordann
2 years ago
The same thing has happened to me with the same packs and I have no idea how to fix it. If you figure it out can you let me know how you did it! thank you!