Re: Cannot download the Snowy Escape DLC on EA Desktop

Hey there @flstsharley97 

That sounds like there may be some issues with the entitlement on your account for Snowy Escape- this isn't something I'd be able to verify with you over the forums as we don't have access to your account details here, but the live support team can look this over and see what's going on.

Please get in contact with live support by submitting a help request here so they can review your account information a bit further.