Re: [CLOSED] How to Fix "Your Game Failed to Launch" Error in EA app?

Unfortunately this is standard business practice for Online support nowadays.

No matter how clear and precise you are, either the new case owner will not review the previous information attached to your case or just totally ignore it and ask for something you may have provided several times. I've seen this with EA, Ubisoft, and Epic Games. It is extremely frustrating to say the least and in my last personal adventure, I lost $55 to Epic Games because of that kind of practice since it was better to cut my losses than continue to waste more time on the situation. 

I hope this gets fixed for myself and others soon but the only thing I can share is from the Community Manager EA_Shephard on this matter:

"Hey Everyone,

I took a look at this again to see if there was an update. As of now, the issue is still on their log but unfortunately, they are working on other issues that have taken priority. With the number of fixes that have worked and the steps they have advised, we cannot say when this issue itself will be resolved."

This issue seems to have taken a backseat at the moment according to this response however, I will also mention that this was specifically when asked about ANTHEM. So it may only be Anthem on the backburner and not the issue entirely but this is the only update we have.

Since this issue began in 2022 I have opened 21 different cases. Not intentionally, they just don't ever resolve anything and keep trying to close them saying no resolution. That's EA's response. There are no escalations, nothing other than the same prepared responses. Some of the responses I received say it's Microsoft's fault (I contacted MS after being told it's their fault 3 times, MS says it's clearly EA's fault and they've been dealing with EA sending people their way for no reason), or to try the live chat (which I've tried, had me uninstall everything and caused more issues, yet I'm still in the same boat with being unable to play multiple games I paid for. Live Chat is no longer an option). 21 DIFFERENT CASES OVER NEARLY 2 YEARS WITH NO RESOLUTION!!

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Not sure why EA has stopped responding to me

Best solution for error msg " Failed to launch game" and 0xc000007b error

If you’re getting the 0xc000007b error for Windows 10 or error msg "Failed to launch game" and you’re having trouble installing any of the VC++ versions, it might be because Windows 10 disables NET Framework by default.

To enable NET Framework:

- Open the Control Panel.
- Search Control Panel in the Start menu to find it.
- Click Uninstall a program under Programs.
- Click Turn Windows features on or off.
- Click the plus sign (+) next to all of the NET Framework options you see, usually 3.5 and 4.6, and check the boxes.
- Reinstall VC++ x64 and x86 for 2010 and 2013.
- Restar ur pc

Since June 20, when origin stopped working and I had to install the ea app, I have an error when launching battlefield 4
I wrote to support in the chat, except for stupid tips, delete the cache, reinstall the game. no help!

Having same issue with Sims 4!!!!!!!!!!!

You are definitely not the only one out there. I have had this issue for months! I tried everything and have had many direct chats with EA support to the point where the last 3 or 4 times I am getting the same answer how they have "passed on this information to the technical team and that it will be resolved soon". When I tell them that this answer I've had a month ago and this issue is still occurring I am not getting any other response. When I ask if they can say what soon means, e.g. if they expect this to take weeks or months or something there is no answer to that either. At one point I thought I am talking to a chatbot, cause all the no-answers were the same..

It is incredibly frustrating, I am surprised how this issue is not more talked about outside of these forums and some YT guides on how to fix it.