1 day ago

Issue with EA accound linking

I purchased an EA Play subscription yesterday through the Epic Games launcher. Before this, I didn’t have an EA account. My expectation was that installing a game from the subscription via the Epic Games launcher would either:

- Automatically create an EA account linked to my Epic Games account, or

- Allow me to create an EA account and link it during the process.

However, when I tried to download Mass Effect Legendary Edition (and other games), I was redirected to the EA app, where I encountered the following error:

“There’s been an error. Try resetting your password and restarting your game. You can now close this window.”

I reset my password multiple times (since I had to create a new EA account from scratch), but the error persists. No additional windows or options appeared, and I still couldn’t link the Epic Games launcher to EA.

As a result, I manually created an EA account and tried again, only to face the same error. When I contacted EA support, they informed me that my Epic Games account is already linked to a different EA account, one that I’m not aware of. Strangely, this linked account doesn’t appear in the “linked accounts” section of my Epic Games profile.

I reached out to Epic Games support for clarification, but they stated that their support team cannot provide any data from my Epic Games account. This leaves me stuck in a frustrating loop where I can’t access or manage my subscription properly. I’ve paid for the subscription but can’t even process a refund.

Could you help me resolve this issue? I’d like to either: