Re: [CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

I only have 1 account each, it is logged into the correct account.

@EA_Darko just to save your time, I've been investigating this issue for 3 days. As you can see from recent influx of posts about similar kind of issues, the main issue here is the following:

- People bought an EA game from Steam (or Epic) during the last 3-4 days.

- Trying to play the game ends up with EA App announcing "You don't have access"

- Any prior tricks like downloading Apex Legends etc. do not work

- It looks a lot like there is something wrong on EA side about granting EA accounts permissions to play games purchased from Steam (or Epic) stores

Please forward this information higher up.

Any other next steps? Thanks

Hey, same problem here. However I already owned Titanfall 2 on Origin before finally buying it on Steam. Now I can't launch the game from either Steam or the EA app. Steam version says there is a problem on EA's end. EA app prompts me to "Get the Game."

Required details for the investigation.

Please provide the following details:

• An EA app Error Report ID
  • Please share this Error ID with us here in the thread.

When sharing this Error ID, please also mention which game(s) you're experiencing this issue with, the date/time when it first happened to you, and via which launcher (Steam or Epic).

Example: 

EA app Error ID: ....1234abcd...

Game(s): Game X, Game Y, etc.
Date/time: 26 Jan. 2023, 12pm GMT
Launcher: Steam

Error ID: 42e3acfc-d914-4843-a325-435a54ca7c9c

Game(s): Battlefield 2042
Date/time: 20 Jan. 2023, 11:30pm GMT+8
Launcher: Steam

I just submitted an error report.

6f69e56b-bd8b-4fac-9198-ee69ca6277cb

I have the same issue everyone else is having on this thread.  I installed Jedi Fallen Order from Steam (after EA app was installed), have tried reinstalling the game and running EA App recovery.  I get the same you have no access error every time.

Please fix!!

Error ID: 160bdbd7-25e8-4d2c-90ec-e93dd7651a7e

Game(s): Battlefield 1
Date/time: 14 Jan
Launcher: Steam

Error ID:a6bd7a08-00eb-4d27-ada4-e0140e5dc33a

Game(s): Battlefield 2042
Date/time: 26 Jan. 2023, 18 GMT +1.00
Launcher: Steam

EA live chat said they would raise a bug report, but I've heard nothing.

Error ID: f3a3f946-4ff3-4e65-94f1-2ed0cb9ab2e6

Game(s): Mass Effect Legendary Edition
Date/time: 15 Jan. 2023
Launcher: Steam

When will this be fixed, Its been over a week and I still can't play the games I paid money for because of this stupid error. 

Error ID: b4b8a01c-10aa-486f-82a6-ca5381b2731b

Game(s): It Takes Two
Date/time: 27 Jan. 2023, 12:30 pm (GMT+7)
Launcher: Steam

Please update your application, its doesn't communicate with steam as it should. I bought NFS Unbound and was stuck on free trial and didnt launch never the less that I have a key in steam. After the game had an update it just disappear from the EA app library.... I also have installed apex legends, but in your app it doenst appear at all. When i click on apex legends i can download it again.. what is this ?! Why u allow at all purchases true third party application when your app cant manage to communicate with them properly?! Fix this is been a week and a half and i cannot play the game that I paid for!

Error ID: 56e994e4-232f-4ff4-ace1-8c2dade409cc

Game: Battlefield 2042

Date/time: 27 Jan 2023, 6PM (GMT+11)

Launcher: Steam

ERROr ID  d471fa6b-10c5-4dac-bbd3-a91ef9e7cb69

game all games purchased on steam 

date 26thto 28th January / ongoing 

steam and ea app

Error ID: 3391a30d-4603-49a7-a11a-db4e5b5313fe

Game: Sims 4

Date/Time: January 25, 2023, 1700 EST

Launcher: Steam

d471fa6b-10c5-4dac-bbd3-a91ef9e7cb69

Game starwars fallen order mass effect andromeda 

26th to 28th 

Steam and ea

Anyone still having the "you don't have access" issue can try using origin instead. Ive just reinstalled origin and my battlefield 2042  from steam worked. Heres the link from one of their post.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666/thread-id/134033

They really need to fix their EA app.

AN ERROR ON ERROR REPORT? gotta be kidding me 

doesnt work my games show up but still asks me for an activation code from my steam games 

@EA_Leeuw

Error ID: 184f55a2-7e8a-41e0-a405-1249bd662a1f
Game(s): Need for Speed Unbound
Date/time: 27 Jan. 2023, 1pm GMT+1 and still present
Launcher: Steam

The game is not even listed in my EA App games collection.

Thanks for the requested details, all.

The teams are still investigating the issue and more data is always welcome.

Thank you.