Re: [CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

Hey! Where do you find EA support live chat? They're just ignoring me over twitter DMs now...

So I have spoken to EA Support Live Chat, and they were unable to help me. They could not see Battlefield 4 in my “entitlements” in my Steam account and so suggested I speak to Steam Support, or get a refund from Steam and then purchase on EA App directly.

You have to provide them with a proof of purchase from steam, like the email receipt you received from  buying the game.

*sigh* I offered proof of purchase as you can see in my screenshot, but they said it had nothing to do with purchasing...this is dumb.

@SpicySniper12I submitted a ticket instead of chat last Monday including stream receipt. They asked for 3 sets of information instead of all at once, I responded within the hour for each request, but they took 24-48 hrs to respond each time. At the end of it all, they said Friday "devs are looking into it, check the forms for update, kthxbai."

@1668e2592778ddb8This is getting really dumb, EA messed up big here! 

What did they tell you? I'm stuck on this problem on Battlefield 1 and it was a gift from a friend so I dont really want to refund it. 

Thanks