New Rookie

Re: Dragon Age Inquisition Not Launching x EA app

@EA_Illium I have been playing for the last year on Origin, but it stopped working not too long ago. I thought it might be something to do with things being transferred to the EA app, so I tried the EA app and it had the same problem. The game would show that it was launching, and the apps (both Origin and EA) would open an do something, (Origin would open in the mode with the message at the top saying it's open to run a game on steam then go back to it's normal window, EA would go from my library to a loading circle in the middle like it was doing something back to my library) and then stop doing that something, then the game just wouldn't load. I haven't had any problems with it since I got the games until now. It's also affecting DA2, which I also have from Steam.

DxDiag.txt89 KB

8 Replies

mcsupersport
Hero+
3 years ago
You Dx diag shows only an R5 onboard graphics chip as your video card. I don't think that meets the minimum standards and could easily cause DAI to not run. Have you ever succeeded in having it run on that laptop?? I wouldn't expect it to run well even if it did run.
Robin7808
New Rookie
3 years ago
@mcsupersport It did run, admittedly quite slowly, but it was playable.
EA_Illium
EA Staff (Retired)
3 years ago
Hi @Robin7808 Thanks for this information, as @mcsupersport mentioned we may be running into a performance issue on your device. One thing to note your DxDiag does not list a Processor.

If we are running into a performance issue, we can try the following to see if it helps DAI load again, if not we may need to try a different device.

Run the System File Checker tool then Check for Windows and GPU updates

Troubleshooting Graphics issues

Verify any Anti-virus, or other software is not limiting the client and game (try closing out of additional apps then trying to play)

Close all other running apps prior to launching the game

Put your device in a Clean Boot then launch the game
andrew1111
3 years ago
Hi,
Is this topic still open. I'm having the same problem. I click on DAI from the EA app and it goes away as if it's going to start the game but then returns to the EA app and doesn't play. My DXDiag file is inlcuded.
Thanks,
DxDiag.txt110 KB
kenmeimoon
3 years ago
if you read the Steam forums on the topic. Not only does Inquisition not run, but DA2 does not run, and Origins crashes upon story transitions without save (even if you do save).
All this since the transfer off of origin update.
The only way to play the games is to be online and connected to the EA app.
Which is unacceptable. We purchased these games long, long ago to be played offline at our leisure, not at your permission!
GobanTheMushroo
3 years ago
Hello I have been having the same problem the game played smoothly for the first nine hours, but now I am suddenly having the problem in discussion.
DxDiag.txt146 KB
Owlz999
3 years ago
Try this. It worked, for me. I tried everything. If your using a pc.
Uninstall DAI.
Uninstall the EA app.
Make a new user account on your pc. Give it Admin rights.
Sign into it.
Install EA app.
Install DAI.
Enjoy.
CarnageAce
1 year ago
Dragon Age Inquisition will not run, I start from EA app, the app goes off screen, the busy icon shows for a bit then the EA app comes back,
I had a similar problem with Dragon Age Origins but that was solved by installing through steam (would not work) then repairing it in EA app it worked. It did not work if install via EA app.
I have not tried DA2.
I cannot try this with DA:I as I don't own it on steam..
I had similar problems with Mass Effect(s) but the legendary I have had no real problem with.
DxDiag.txt146 KB