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Skyrimfall's avatar
Skyrimfall
Seasoned Traveler
3 years ago

Re: EA App Bugs : Download Issues [EA Play Pro Game Download]

Hey,

I gave up. That's the short answer. I tried downloading the game for a third time 2 days ago, and after reaching 35% the download progress was brought back to 5% due to an error with the EA app. I literally tried everything. It's worth mentioning that I am only encountering download problems with the EA App and not other game launchers (like Steam and Epic Games).

I seriously regret giving EA Play Pro a go at this point in time (with the current state of the EA App). It presented itself as the cheaper alternative to playing Jedi Survivor on PC (and other upcoming major releases). But it's just not worth it. I literally have wasted the first two weeks of my subscription trying to download a game. Not to mention the amount of stress and frustration these unknown "errors" have caused when you get home to find days of download progress lost and you have to try again from scratch. I tried contacting customer support, posting multiple times on EA Answers HQ, no one answered, no one cares! (or no one knows, which is worse) which only added to the frustration. 

I don't think I'll have enough time to finish the download (provided I could get it to finish) and play the game with the time I have left. And seeing the care I was given when I first sought help, I really don't expect EA to make it right and extend my subs time for a week or two. So I will definitely be canceling my subs at the end of this month.

Longtime Origin Member and fan of EA titles truly shocked and disappointed.

We deserve a better service, a better support and a working App!

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Skyrimfall I completely understand where you are coming from. These issues can get frustrating for sure. It is unfortunate that it happened this way as we definitely want players enjoying the games they are excited for. If you change your mind and would like help with it, let us know. We have quite a few players like myself who would be willing to try and help you out with this!

  • Skyrimfall's avatar
    Skyrimfall
    Seasoned Traveler
    3 years ago

    My friend who had played the game when it first came out via EA Play Pro still had the original game files from April. 

    I copied those files on my PC hoping it would recognize them (or that at least it would it would save me from having to redownload everything again from scratch by only downloading the Patches that were released since then for the game). The download progress jumped to 70% at once (Which was promising), and was "preparing" 37.46GB for the next 15 mins or so, the progress slowly moving to 100%. Then after reaching 100%, the download progress started again from scratch: 0/ 129GB completely ignoring the game files and the size of the game on the HDD doubling.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Skyrimfall It sounds like its getting hung at a certain point and then just starting all over. With that something like the below typically help. That is honestly hard to say why when it reverts other than from experience, there are conflicting files so it starts over.

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues
  • Skyrimfall's avatar
    Skyrimfall
    Seasoned Traveler
    3 years ago

    It is worth mentioning that he originally downloaded those game files from Steam.

    And if I put the game files in the EA app's default location for Downloads, I would get

    Jedi Survivor in my collection greyed out (cannot be launched or downloaded) with the following error message:

    "An incompatible version of this game is installed on your device. Uninstall the Steam version to launch the game."

    If I try to directly launch the game using the exe I will get the following error message : "You don't have access. This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again."

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