Re: EA App Error Code EC:10501

Hi, most of the data you requested has nothing to do with this observed error (I am Computer scientist, so am able to validated. btw: I sent already an error report after a crash...). Hint: ask the EA App developer to follow some basic "good development" objectives such as "Offline Mode" means "Offline" so the EA App must not ping "home". This will help to avoid the "detection" of underlaying internet connection lost issues (e.g. during obligatory daily re-connection to the internet provider) ergo: the error 10501 will never occure in offline mode. Also check how the EA App buffers the login credentials, as I can not see any reason why the EA App "forgets" the credentials after crashes and errors such as the observed EC:10501. Thanks and have a good day.

@NONONO1902 Thank you for the information. Will pass it right along to the team. 👍

Ea shepard here is info you need to fix the bug

Ea App/Steam/Epic:Ea App

Ea ID/Steam user ID : my Ea ID is sanjayaloria

Attach the Ea App Error Report ID here :I dont have Ea App Error Report ID to attach because I reported this issue as error with Ea Error Reporter with previous installation of Ea App

Windows OS :Windows 10 Home Single Language 64 bit os

Windows OS version;windows os version is 22H2 Build 19045.3086

Gpu model and driver version: I have two graphics intel hd integraded graphics and nvdia graphics my intel hd graphics model and driver version: Intel hd graphics 630 and driver version is 25.20.100.6446 and nvidia graphic model and driver version:NVIDIA  GeForce 930 MX and driver version is 26.21.14.3107

Region: India

Are you using an internel or externet drive :internal

Are you using an HDD or SSD: HDD

Date the issue started;I dont know that exact date but I am having issue Ea App Error Code EC 10501 since march 2023 when I received an update for ea app and I am still having this issue

Any other errors :No

I am attaching error code s screenshot and my pc DxDiag with this post.

Hi, in the meantime the EA App crashes every day. I attached some screenshots...

@sanjayaloria  Thank you. Sent it over to the team. 👍

@NONONO1902 Can i get the following to send over please

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag

Ea Shepard as you said i reported ea app error with error reporter and report id is def99280-6c3e-478d-a0d5-9018e0c08b72 and i'm also upload my ea app logs folder.

Ea Shepard im replying again because i cannot attach ea app logs folder without changing to rar file or zip file and  I have learned this when i read it that other ea comunity manager was telling some other user in other post  that how to upload ea app log file on ea answers hq so I changed ea app logs file in rar file.

My Ea App s version is 12.231.0.5488. Please check why this error error code ec 10501 is happening.

@sanjayaloria Hey no worries all i needed was the ID. Thank you. I sent this over with your info to the team so they could pull the logs and check it ou.

Ea Shepard I want to update about this issue Ea app Error code ec 10501 is still happening and I checked after my ea app recently updated but issue still happening.I forgot to mention in my previous post that my pc is an all in one computer with 8 gb ram so maybe this is ram issue but I cannot check it from my end so can ea app team  check this please .I replied today because I wanted to know did ea app team found about why this error code is showing up in offline mode.My ea app version is 12.239.0.5496 and my windows version and buid version is now windows 10 home single language 64 bit version 22H2 OS Build 19045.3208.Please fix this bug.Thank you for fixing ea app error code ec 204 again.

@sanjayaloria Thank you for the info, will pass this along for you.

Ea Shepard did you have any update about did ea app team find why this error code 10501 is happening and did ea app team fixed it because I am still facing error code 10501 and ea app version is 12.247.0.5504 and issue is still happening

@sanjayaloria I took a look. This has not yet been resolved. There was an update that they are going to push an update for it on the backend but there was not a date set. Any delays can happen so with these issues, they have to run those tests to make sure everything works.

Thank you Ea Shepard and ea app team for updating.I understand that some bug fixing patches take time .sorry about asking about did ea app team already fixed this issue.I will wait for bug fixing update for error code 10501.I asked about did ea app team already fixed it or not because my ea app is not recieving app updates and two days ago I used ea app s updater.exe to force update my ea app because it was stuck on old version.

Ea Shepard I am still having error code 10501 issue so I reported this error to ea app team via ea app error reporter again and ea error report id is f9878c67-6ec1-4de3-9b9b-360c51b47a94.my ea app version is 13.0.0.5513 and my windows os version is Windows 10 Home Single language 64 bit os version 22H2 os build 19045.3324.I am also uploading new dxdiag file with this post because windows 10 recently updated.Please fix this issue.

Since you wish to play a game offline anyway, what you can do is once game is loaded and ready to play in offline mode, open up Task Manager and completely shut down the EA app and EA Background Services program - Shutting down latter first will also shut down EA app. Problem removed. No more EA app and Services trying to phone home when supposed to be offline. Play the game without any more errors from app popping up and interfering.

Also when finished playing game and shut it down, the next time you need to load up the EA app it will not be asking for your login details. So that's annoyance number two also removed. It's all good.

Another method might be to open Settings on the EA app and shut down the Background Services so it does not auto run. It is switched on by default. Perhaps the EA app itself can then run unhindered by connection errors in offline mode. Although I haven't tried this second method as the first one above does the trick for me... so far. Task Manager is your friend.

Edit - Just now tried the second method and I don't trust it to hold water. Loaded app, went to Settings, turned off Background Services and Notifications - offline who needs 'em? - shut down app and opened Task Manager to manually shut it all down properly, thoroughly - as it will continue to run in background anyway by default even if you believe you've closed the app. They all do this, Steam, Epic, EA certainly not alone in continuing to run even if you think you've shut it down. Then loaded app fresh again. Checked Settings, Background Services remain closed, but opening Task Manager to spy they are actually running as normal. Who's pulling whose leg? Ergo, no trust in this second method holding out. "Nuke it from orbit" with Task Manager as in method one. "The only way to be sure."   

@sanjayaloria If you have not, can you add that info Here so that we have that in the larger thread? There are going to be a lot of workarounds but there won't be a one-single step that will ultimately just fix the error itself. 

Ea Shepard actully I donot found any permanent fix for ea app error code 10501.The only thing I do when I play games offline I put ea app in offline mode leave it in system tray because this app doesnot crash imeadeatly but it crashing after 4 to 5 hours after put ea app in offline mode so I play games for one or two hours and I save and close my then I press exit on ea app in system tray then I close ea app and and ea background service from task mangaer but it is not fix.I have recevied update to ea app option on 1 march 2023 and with run app as admin app was not having any problem both in online mode and offline mode but in same month ea app received few updates and one of update broke the ea app offline mode and since then I am recieving this error.I tried everything ea help advisors suggested me and none of them worked for offline mode.I even tried to install old origin app from the installer I had on my pc and tried bypass ea app method and I know this is not supported by ea so sorry and dont ban my ea account or forum account because I just did onece because ea app was not working in offline mode.after that I unistall origin app and older installer of origin app as well from my pc.Then I redownloded new ea app installer and reinstalled my ea app and ea games which were installed.Then I contacted ea help advisor about this error code they said tha my ea account is fine it is bug of ea app so I waiting of fix.Three thing I noticed about ea app s error code 10501 are first thing when I was playing a game ea crashed with with same error and closed the app but when I try to close my game it opened and it was working even after ea app was closed second thing is second ea app during playing same game and this time I didnot closed the ea app and it was showing the same error but game was working without any error and third thing it does not show update available for the ea app unlike origin.Origin used to nofify about app updates even if automatic app option is turned off and so I used turned off automatic app updates option in new app but it doesnot even notify about app updates so I am usning ea app updater to force update ea app and there are not patch notes for new ea app patches available can you please update the post when you recieved any updates from ea app team whether they fixed ea app error code 10501 issue.I am editing my post third because I forgot to mention what ea help advisors suggested me they have suggested to run ea app as admin,second thing they suggested is set ea app as exclusion in my antivirus,third thing they sugested check that maybe some other gaming apps maybe conflicting with ea app s offline mode or maybe some old files of origin or steam maybe causing issues,fourth thing they suggested clean boot of my windows 10 and then launching the ea app and fifth thing they suggested to change dns .I have done most of things except clean boot and change dns because my ea app is crashing in offline mode.

Ea Shepard I forgot to mention one more thing in my previous post that running ea app as admin and put ea app to exlusions in my kaspersky internet sequrity solved few other problems which I was having  with its online mode since I updated to ea app from origin but none of these steps worked for error code 10501.I am using the same antivirus which I was using when origin was useable but no problem happened.I didnot changed my dns becuse my internet service provider told me to not to change any of internet settings and since issue is happening with ea app s offline mode.I think if this is bug just like two ea help advisors told only ea app team can permanently fix it.Please if you got any updates about ea app error code 10501 is fixed  please update this post.

Ea Shepard I forgot to mention one more thing I have noticed about ea app error code 10501 which is if I check my system tray multiple times ea app crashes in offline mode with error code 10501 early than 4 to 5 hours.One ea help advisor told me that issues like ea app crashing with error code 10501 maybe fixed by a patch of ea app and he also advised me to post this issue on ea official forums so I followed his advise and posted this issue on ea answers hq forums.please fix this problem of ea app.

Ea Shepard I am still having issues with ea app which is still crashing in offline mode with error code 10501 and ea app version is 13.4.0.5517.I tried everything to fix this issue  I tried clearing the cache,I am running ea app as admin,I have put ea app as exlusions in my antivirus.Did ea app team find why this error code is showing and did they have fixed it.I first thought it is coming because I have 8 gb ram did they checked that.maybe ram could be reason but I am not sure whether it is bug or it is low ram issue.please fix this issue because of this error I cannot  play my games in offline mode properly.

@sanjayaloria Hey I am going to do some digging on this one. There won't be a permanent fix we have at the moment because each player who gets it has a different issue with a workaround.

Thank you Ea Shepard for help.Actully I am not a expert on computers and I donnot why this error code is showing and since I havenot tried ea app when it was in closed beta and open beta I donot how this new ea app works.I have downloaded ea app first time when it left open beta officialy but it was loading very slowly so unistalled it and start using origin app again because origin was still usable that time when I downloaded ea app.So I will wait for official fix for this error code.