Re: EA app error "DisplayName field missing from registry"

For those wanting to know exactly how to do what ChronoSquirrel described here, here's the instructions.

1. Open up Terminal (Command Prompt) in your game's folder. I'll be using my issue game (BattleFront 2) as an example.
2. Type: "cd C:\Program Files\EA Games\STAR WARS Battlefront II" into command prompt to get to your game's folder. Obviously, the last part of that will be different if you're having issues with a different game.
3. Get the file size for that trial exe by using the dir command, like this: "dir starwarsbattlefrontii_trial.exe". That command told me that the starwarsbattlefrontii_trial.exe is 283,155,264 bytes
4. Rename "starwarsbattlefrontii_trial.exe" to "starwarsbattlefrontii_trial.exe.bak" (or you could probably just delete it altogether)
5. You can now create the replacement dummy file by typing this command: "fsutil file createnew starwarsbattlefrontii_trial.exe 283155264"

This probably isn't for the computer illiterate out there, but I can confirm that for me, it also worked, and it didn't cause the game to launch every time that the EA launcher is opened (this is what happens if you simply rename the trial file with a bak extension and leave it at that).

---

@Maverick2260 wrote:

For those wanting to know exactly how to do what ChronoSquirrel described here, here's the instructions.

1. Open up Terminal (Command Prompt) in your game's folder. I'll be using my issue game (BattleFront 2) as an example.
2. Type: "cd C:\Program Files\EA Games\STAR WARS Battlefront II" into command prompt to get to your game's folder. Obviously, the last part of that will be different if you're having issues with a different game.
3. Get the file size for that trial exe by using the dir command, like this: "dir starwarsbattlefrontii_trial.exe". That command told me that the starwarsbattlefrontii_trial.exe is 283,155,264 bytes
4. Rename "starwarsbattlefrontii_trial.exe" to "starwarsbattlefrontii_trial.exe.bak" (or you could probably just delete it altogether)
5. You can now create the replacement dummy file by typing this command: "fsutil file createnew starwarsbattlefrontii_trial.exe 283155264"

This probably isn't for the computer illiterate out there, but I can confirm that for me, it also worked, and it didn't cause the game to launch every time that the EA launcher is opened (this is what happens if you simply rename the trial file with a bak extension and leave it at that).

---

Thank you for the instruction @Maverick2260.

I followed the steps; EA Desktop starts without Activation spam and Battlefield 1 starts without file corruption errors (that occur if you just rename or delete bf1Trial.exe).

Here's a screenshot for reference.

I ran the EA Updater, but unfortunately it says that the EA App is up to date and the error persists.

Hi @MilanProdanov22,

If you're still experiencing this issue, please collect some EA app logs and generate an EA app Error Reporter ID and share the Error ID with us here in the thread.

The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs, please put those logs into a .rar or .zip file and attach them to your report in this thread.

Thank you.

@EA_Leeuw I just reformatted my SSD and reinstalled Windows 10. Still getting this with Anthem. Tried it a month ago as well and got the same thing. Submitted the error report via the EA App like you guided others to do. I've attached the log files compressed as requested. Thanks!

@EA_Leeuwea should fix these problems before release,, some of us know zilch about programing,,, is that what ea expects. tell me, do any of your games run on win7, if so which ones. the app doesn't!

Having the same issue here for BFV. Tried five support tickets for help, no one was able to fix it. 

Submitted an error report, here's my report ID:

6620e559-52d5-4026-bc7f-60a545062111

Attempted refreshing the cache, reinstalling both the EA App and the game, restarting my desktop, a clean restart, app recover, and many more answers that were supposed to fix it, still cannot start the game. My EA App is up to date.

Please help. I've tried everything from re-installing Anthem, EA APP, Re-installing in different drivers, updating it, clearing cache, etc. 

Hi @EA_Leeuw / EA Team

- On launching Fifa 21 in EA App I am getting an error -"There is a problem with your game's setup. Please reinstall your game"
- I have reinstalled, repaired Fifa 21, formatted by OS windows10 multiple time, yet the same issue persists.
- EA App used is up to date - version 13.152.0.5665
- Sometimes I get an additiona - "We could not activate. Displayname field missing from registry on the computer using the EA Account you provided. Please activate the game's Product Key at origini.com. ..."
- I am signing using the same EA account used to purchase the game. Order # is 1005442734672.
- I noticed similar thread (link: https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-app-error-quot-DisplayName-field-missing-from-registry-quot/td-p/12124899) but could not find a solution. I have already tried the suggestions given in the link.

Please assist.

Regards!

Support ticket 70f234cf-c55f-45c8-acc0-86bd229b4e0a raised