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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
12 months ago

Re: EA App for MAC won't even Launch


@quickdrw wrote:

...The community manager in other related topics seems to hide their ineptitude by pointing to fixes that don't work or asking for data on the computer...


You probably mean me. 😉 Hi, hello!

Sounds like you're running into an unfortunate issue alright.

When you try to start the app and it doesn't want to open, do you still see an EA process in the Activity Monitor? If so, could you:

  • Try to quit that process or anything related to EA,
  • Reboot your machine,
  • Open your Terminal on your Mac and type *snip*, press enter, and follow the on-screen steps,
  • See if the client launches without issues.

Thanks.

5 Replies

  • @EA_Leeuw I just tried that and it took me back to "The app crashed unexpectedly. We ran into a problem, but a quick restart should fix it." I've deleted EA, and redownloaded multiple times, and nothings working to fix it.
  • My EA app is doing the same thing. I click on it, the icon bounces a couple times in the dock...and then nothing. It does not show up in the Activity Monitor. Nothing shows up in the Menu Bar. I haven't even received an app crash pop up like others have. It just shows up in the dock for a few seconds and then goes away. I've tried everything that you've posted in all of these threads and not a single thing works. I'd like to play my game that I've sent 

    You made a post telling us to enjoy a "more reliable experience" and told us that our "transition to the EA app is hassle-free" and it's literally been the exact opposite. 

    I'd REALLY like to play my game that I've spent over a thousand dollars on so can we please get some answers besides "clear your cache" and "download and install a new copy"????

  • Me too! I've tried all the recommended options but nothing is working. Why can't we just have a working Origin app while EA tries to fix this.

  • @EA_Leeuw Okay, yep sorry, that was uncalled for, you're ept and probably good looking to boot.

    The terminal work-around did the Job so well done but the fact you have to use terminal at all for the EA app is crazy cringe.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @quickdrw, All good. 😉 About the Terminal commands: It's also not something I really like having to suggest using, but it unfortunately sounded like it was needed in this case. (I'll also remove it from my post now just in case.) Still, I'm glad it helped.

    For the rest: I'll be closing this thread as OPs issue has been resolved. If you're experiencing the "The app crashed unexpectedly" or "Background Services Crashed" on the EA app for Mac, please go here: https://answers.ea.com/t5/Technical-Issues-Mac/Mac-EA-app-quot-The-app-crashed-unexpectedly-quot-or-quot/m-p/13725926#M657.

    Thanks.

  • BellaO13579's avatar
    BellaO13579
    New Novice
    3 months ago

    im getting the exact same error, it bounces once and never opens. I've been waiting to play the game and suddenly, boom, can't even open the app.

  • CeLeeMA07's avatar
    CeLeeMA07
    Rising Newcomer
    3 months ago

    Same thing happening to me. I think I’m gonna delete it and install it again 

  • BellaO13579's avatar
    BellaO13579
    New Novice
    3 months ago

    My mac found the answer by showing me the EA Launch Helper! Use it if deleting/reinstalling doesn't work, cuz it worked for me and its doing pretty well...

  • xoxoyz7n9ey0's avatar
    xoxoyz7n9ey0
    Rising Newcomer
    2 months ago

    I just spent like 5 hours watching and reading tutorials to try to fix this freaking app bouncing and not opening and the EA Launch Helper is what finally worked! Thank you!!

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