EA app will not download recent purchaces. I AM NOT OFFLINE!!

Hey 9bpl7d142gtk​, 

Sorry to hear that the EA App has been disconnecting. Are you seeing any error messages or codes? 

If you're still facing this issue, please try the following troubleshooting steps: 

• Make sure the EA App is up to date
• In the EA App's settings, click 'Go Offline,' clear the app's cache, and select 'Go Online'
• Go through these connection troubleshooting steps, especially the step to change your DNS
• Try using a mobile hotspot or another internet connection to see if the error appears then
• Add the EA app and other EA-related .exe files to your anti-virus software and Windows Defender. 

Let us know how it goes, thanks!