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3 Replies
- virtualbalboa_gg3 years agoRising Hotshot@ccf5bb90f7b99e0a Doesn’t it seem crazy that you posted this a month ago and there’s still nothing from EA about how to fix it?
- EA_Shepard3 years ago
Community Manager
This error is a generic network error and there isn't a lot of info on it. This error does not happen only with the EA App, it does happen with other games and programs. It is a network error.
With network errors such as this, being a generic error, you have to start testing out what may work.
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
- Change TCP/IP Settings
- Set up a Static IP
- Check date/time is correct in Windows
- Reset Windows Host File
- Change UAC Controls within Windows
- Put your device in a Clean Boot and then when networking is on, try to install the app as admin
- Try a new Windows User Account
- virtualbalboa_gg3 years agoRising Hotshot
@EA_ShepardSuggestion 1: Check for other applications that may be limiting EA App or Game performance
I uninstalled Bit Defender. I've disabled Windows Virus and Threat Detection as much as I'm able to. I killed as many processes in task manager as I'm able to and made sure I'm not using a VPN. Didn't fix the problem.
Suggestion 2: Connection and Advance Connection Guides.
I rebooted and changed my DSN servers, restarting routers, using a secondary internet connection (phone hotspot), restarted my router and computer as suggested by the Connection guide. Didn't fix the problem.
Suggestion 3: Untick Proxy settings.
Proxy was not turned on. I turned in on and off again. Didn't fix the problem.
Suggestion 4: DNS settings.
I changed both my IPV4 and IPV6 DNS to a few different servers. Didn't fix the problem.
Suggestion 5: TCP IP settings and static IP addresses.
I don't pay for a static IP address, and I doubt the majority of your PC players do either. Based on the link you provided, it assumes the user DOES pay for a static IP. Therefore either EA games are no longer available to customers that don't pay their ISP for a static IP address OR this step is irrelevant.
Suggestion 6: Check date/time is correct in Windows.
Yep, date and time are correct. Didn't fix the problem.
Suggestion 7: Reset Windows Host file.
Followed the instructions for resetting the host file. Didn't fix the problem.
Suggestion 8: Change UAC.
The controls for my user account, my secondary user account AND the new user account I created specifically for this issue are all set the the absolute most relaxed controls Windows allows. Didn't fix the problem.
Suggestion 9: Clean Boot with networking turned on.
Tried this. Didn't fix the problem.
Suggestion 10: New use account
Tried this. Didn't fix the problem.
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