Forum Discussion

Re: EA App INST Errors When Installing

Coud someone from EA support reply & advise what to do with this INST-14-1603 error please?

3 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    This error is a generic network error and there isn't a lot of info on it. This error does not happen only with the EA App, it does happen with other games and programs. It is a network error. 

    With network errors such as this, being a generic error, you have to start testing out what may work.

  • virtualbalboa_gg's avatar
    virtualbalboa_gg
    Rising Hotshot
    3 years ago

    @EA_ShepardSuggestion 1: Check for other applications that may be limiting EA App or Game performance
    I uninstalled Bit Defender. I've disabled Windows Virus and Threat Detection as much as I'm able to. I killed as many processes in task manager as I'm able to and made sure I'm not using a VPN. Didn't fix the problem.

    Suggestion 2: Connection and Advance Connection Guides.
    I rebooted and changed my DSN servers, restarting routers, using a secondary internet connection (phone hotspot), restarted my router and computer as suggested by the Connection guide. Didn't fix the problem.

    Suggestion 3: Untick Proxy settings.
    Proxy was not turned on. I turned in on and off again. Didn't fix the problem.

    Suggestion 4: DNS settings.
    I changed both my IPV4 and IPV6 DNS to a few different servers. Didn't fix the problem.

    Suggestion 5: TCP IP settings and static IP addresses.
    I don't pay for a static IP address, and I doubt the majority of your PC players do either. Based on the link you provided, it assumes the user DOES pay for a static IP. Therefore either EA games are no longer available to customers that don't pay their ISP for a static IP address OR this step is irrelevant.

    Suggestion 6: Check date/time is correct in Windows.
    Yep, date and time are correct. Didn't fix the problem.

    Suggestion 7: Reset Windows Host file.
    Followed the instructions for resetting the host file. Didn't fix the problem.

    Suggestion 8: Change UAC.
    The controls for my user account, my secondary user account AND the new user account I created specifically for this issue are all set the the absolute most relaxed controls Windows allows. Didn't fix the problem.

    Suggestion 9: Clean Boot with networking turned on.
    Tried this. Didn't fix the problem.

    Suggestion 10: New use account
    Tried this. Didn't fix the problem.

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