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RegalRingmaster's avatar
RegalRingmaster
2 years ago

Re: EA App Install Error "Installation Timed Out"

I was getting the same error, too, but I found a fix for it! Here's what I did:

  1. Open File Explorer
  2. In the address bar, search for %programdata% which will take you to the ProgramData folder in your local C: disk
  3. Within the ProgramData folder, find the folders EA Desktop and Electronic Arts
  4. Add the characters bk (which stand for 'backup') to the end of each folder name: EA Desktopbk and Electronic Artsbk
  5. Return to your File Explorer address bar and search for %localappdata% which will take you here: C:\Users\[name]\AppData\Local
  6. Within the local app data folder, find the folder Electronic Arts and folders with EA in the name: the ones I had were named EA Desktop and EALaunchHelper.
  7. Again, add the characters bk to the end of each folder name: Electronic Artsbk, EA Desktopbk, and EALaunchHelperbk. 
  8. Try to install the EA Desktop App again.

I found this information from this video here (at the 1:40 time stamp). I hope this works for you, too!

3 Replies

  • Ebicgamermoment's avatar
    Ebicgamermoment
    2 years ago

    DUDE THANK YOU SO MUCH THIS WORKED!!!!! I just thought today about seeing if any replied to the months old form and you helped me an hour ago. THANK YOU! MAN!!!!!! NOW I CAN PLAY SOME BATTLEFIELD!!!!! :D :D :D 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @RegalRingmaster wrote:

    I was getting the same error, too, but I found a fix for it! Here's what I did:

    1. Open File Explorer
    2. In the address bar, search for %programdata% which will take you to the ProgramData folder in your local C: disk
    3. Within the ProgramData folder, find the folders EA Desktop and Electronic Arts
    4. Add the characters bk (which stand for 'backup') to the end of each folder name: EA Desktopbk and Electronic Artsbk
    5. Return to your File Explorer address bar and search for %localappdata% which will take you here: C:\Users\[name]\AppData\Local
    6. Within the local app data folder, find the folder Electronic Arts and folders with EA in the name: the ones I had were named EA Desktop and EALaunchHelper.
    7. Again, add the characters bk to the end of each folder name: Electronic Artsbk, EA Desktopbk, and EALaunchHelperbk. 
    8. Try to install the EA Desktop App again.

    I found this information from this video here (at the 1:40 time stamp). I hope this works for you, too!

    Thank you for posting this. Happy to see that this has worked!

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