Re: EA app (NOT in Turkey) - Blank/Greyed Out Game Tiles etc. - Since May 22nd, '24

Hi all,

In addition to the above, I assume that none of you has a Pi-Hole/AdGuard or any other kind of DNS filtering service or device on your network/system?

https://answers.ea.com/t5/Bug-Reports/EA-app-Malfunctioning-With-Pi-Hole-AdGuard-On-Network/m-p/13749235#M51636

I have posted earlier about the library loading only black squares.

Information as requested

Reporter ID: 30c59da2-ce28-4cdd-b250-b03dd549055d

EA App: 13.207.0.5720

Fixed: Added to whitelist in pi-hole the following domain sdk.split.io

Have not done anything to my EA App or my game recently. However, opened up the EA App on Thursday evening and the icons for Sims 3 & 4 were missing. There were only darker spots where the game icons should be. Same in the Library. I can start the games, but only by going offline and then opening the game and then going back online once in game. 

Any ideas on why this is happening or has anyone else experienced this?

Hey @Tremayne4260, thanks for reporting this. I've merged your topic here as it seems to be the same issue. Please have a look at post #34 and share the information if possible! Thank you

So...why? I can't launch my game because it simultaneously in and not in my library. ....why?

Well, I am on a Mac so I don’t have any firewall programs running. Not sure what else to do. 

Games are not showing in my library which makes it hard to launch them.  I have uninstalled, reinstalled, logged out and back in.  I have cleared the cache, but nothing is working.  The app is online because all of the store content loads just fine.  The only thing not working is my games showing up.  It is just black squares that never load any pictures or words.  Never had so many finicky problems with a game app and I have them ALL!!!

Im having this same issue, so here is all the information asked for:

1. EA error reporter ID: 023dffe5-dc4f-4889-b256-da7c98c8a8d0

2. EA app logs: Attached the 2 files

3. EA App version: 13.213.1.5720 (83642-4f70389a74)

4. Yes i just did

5. Windows

6. Windows 11

7. Yes i performed a clean boot and the issue is still there.

8. No i am not using any VPN or DNS filter or any network restricting software

9. No i am not using a Pay as You go internet service or mobile internet or school network.

10. No i havent because I dont have any other network that i can try connecting to.

I really hope I can get this solved.

One of the replies suggested to change my DNS server on my device and that worked for me. So for those not using any VPN or pihole , try changing the DNS server on your Windows PC to google's DNS (i dont know if it would work for Mac). You can google search how to change DNS on windows. (I dont know if i am allowed to link the specific article i used, but it was written by windowscentral if that helps). Hopefully EA can solve this issue from their end soon cause its crazy that we have to fix the problem this way.

I have eafc installed, thats the one installed game it is showing, but it doesn't load the page (as the picture shows). When I browse other games, the games logo shows up correctly, but once I click into the game page, it doesn't load, so its impossible for me to install anything. I've tried reinstalling, clearing cache, and most of the things they suggested me to do in FAQ, still doesn't work, how can i solve this?

I'm also having this issue.

EA App Report ID: 130550a7-6875-4171-8164-163d87c25d2d, 3d558e4f-07dc-4bd5-b313-fc6f0b1671b9

Current Version: 13.207.0.5720

I've updated the app multiple times. I have Windows 11. I'm not using a VPS or Pi-Hole, and I'm not using a Pay as You Go Internet service, mobile internet connection, or any kind of school/college network.

HI i had the same problem. but i couldnt find any of ther other stuff, but i know my ea should be up to date.

i am a pc, windows 10 player, and it has not been because of our dns.

I'm having the same issue as the others. The library won't load and none of the game pages load. It hasn't worked for me for weeks, but I didn't care since I could still play the games when launching through steam, but I can't update the sims 4 to get the event items. I assumed it would have gotten fixed by an update at some point but apparently not. PLEASE FIX THE DAMN APP. I've tried the various solutions on here but nothing has worked yet.

I haven't logged into my account for a couple of months, and now I can't access any games in the EA app. I wasn't having this issue before, and no new games installed since last log on.

The list of installed games is empty, but when I go into the Library it says that there are 3 installed games, but just shows blank boxes where the images and details of the games would usually be, and I'm not able to click on any to take me to the game hubs.

This is the same for games in my library, which I have 11.

I'm able to search for games in the Browse area, but when I click into any game it just changes to a blank screen.

The only way I'm able to access my installed games is to go into offline mode.

I've tried App Recovery to clear the cache, and uninstalled and re-installed the app but I keep having the same issue.

Are there any other actions I can take to fix this please?

Screenshots of my view of Library and Browse sections attached

My entire game library is missing. So I want to know when I will be refunded for my entire game library since i can not access anything I have paid for.