Forum Discussion

8 Replies

  • Hi, thanks for your reply. I have tried all of these steps and I am still unable to open the application.

  • I am having the same issue. I was able to play the Sims 4 yesterday no problem. Now today I keep getting the red x, even when trying to open the EA app. I have already tried uninstalling and reinstalling. Still nothing. OP have you found a solution to this yet?

  • @Greywitch12 I'm unfortunately still experiencing the problem. I'm trying to play Sims 3, but Origin is forcing me to switch to the new EA app which I cannot open.
  • Greywitch12's avatar
    Greywitch12
    2 years ago

    Ok thanks! I had given up and shut my computer down. And when I booted it up again, the game was working so I'm not sure what fixed it. Sounds dumb but have you tried restarting the PC after downloading the new EA app? That's all I did. I really wish EA would fix this. Apparently a lot of people are having trouble with this new app and are not being able to reach customer support. 

  • I downloaded Battlefield V on Seam yesterday and it was working fine and I managed to get on it today fine until I tried to reset the video settings, which requires a restart.

    I closed the game and the Red X appeared.

    Now every time I try to open it the Red X appears, my other EA games work fine it's just BFV.

    Does anyone have any advice?

  • @niaisag I am having issues with my window 7 opening up ea app installer for sims 4 and a white box with a red x appears with the words EALaunchHelper at the top and I have no clue what to do if you had an idea?

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 4 hours ago
8,782 Posts