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TheSillySimz's avatar
TheSillySimz
2 years ago
Solved

EA App opens up to an empty white box with a red X

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application Installer Wh...
bug
mac
pc
  • TheSillySimz's avatar
    TheSillySimz
    2 years ago

    Hi, thanks for your reply. I have tried all of these steps and I am still unable to open the application.

  • Greywitch12's avatar
    Greywitch12
    2 years ago

    I am having the same issue. I was able to play the Sims 4 yesterday no problem. Now today I keep getting the red x, even when trying to open the EA app. I have already tried uninstalling and reinstalling. Still nothing. OP have you found a solution to this yet?

    • TheSillySimz's avatar
      TheSillySimz
      2 years ago
      @Greywitch12 I'm unfortunately still experiencing the problem. I'm trying to play Sims 3, but Origin is forcing me to switch to the new EA app which I cannot open.
      • Greywitch12's avatar
        Greywitch12
        2 years ago

        Ok thanks! I had given up and shut my computer down. And when I booted it up again, the game was working so I'm not sure what fixed it. Sounds dumb but have you tried restarting the PC after downloading the new EA app? That's all I did. I really wish EA would fix this. Apparently a lot of people are having trouble with this new app and are not being able to reach customer support. 

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