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EA Staff (Retired)

Re: EA Play Pro - Games won't Launch

Hi @fifaexpert235423 Can we try the following steps first?

EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool then Check for Windows and GPU updates
Put your device in a Clean Boot then try again

Thanks!

2 Replies

fifaexpert23542
3 years ago
I have already gone through all of these steps previously, but did them all again after you had asked - nothing changed. I still get that memory dump error popup or the app crashing every time I try to launch.
EA_Illium
EA Staff (Retired)
3 years ago
HI @fifaexpert235423 would it be possible to get a DxDiag?

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