Forum Discussion
15 Replies
- @EA_Blueberry No, there is no EA Desktop folder in my Electronic Arts folder on C drive. Only one there is called EA services
- EA_Blueberry5 years ago
Community Manager
Are you sure the file isn't hidden? You see EA desktop installed under your programs from the control panel, right?
- @EA_Blueberry No, I do not see the EA desktop installed from the control panel.
- EA_Blueberry5 years ago
Community Manager
@Aeckii
There's a chance it's a program blocking the installation which prompts the error. Can you try a clean boot and then immediately attempt to install it?How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- @EA_Blueberry Hi, I clean rebooted my PC and it didnt work.
- EA_Blueberry5 years ago
Community Manager
@Aeckii Which 3rd party app did you use to try and remove it if you don't mind me asking? - EA_Blueberry5 years ago
Community Manager
@Aeckii Are you trying to access EA Play games through Game Pass? - @EA_Blueberry im trying to launch fifa 21 via game pass but not working
- EA_Blueberry5 years ago
Community Manager
Try uninstalling EA Desktop from your system and then when next launching the Xbox App allow it to download and install EA Desktop.
- @EA_Blueberry tried didnt work
- EA_Blueberry5 years ago
Community Manager
What about changing your UAC settings?
See this post= https://answers.ea.com/t5/General-Discussion/Xbox-Ultimate-Game-Pass-and-Ea-Play/m-p/10291678/highlight/true#M1110
- @EA_Blueberry didnt work either
- @EA_Blueberry Ive tried downloading via Gamepass, and it said the same thing as when I try to download via the website.
Changing UAC settings did not work either.
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