Forum Discussion

Re: FIFA 20 problem

@EA_Leeuw Thanks for your response!

I installed EA app recently. I had Origin before and FIFA 20 didn't appeared in my library. But when I uninstalled Origin and Installed EA app it showed up again, but was unplayable, so I don't know what happened.

5 Replies

EA_Leeuw
Community Manager
3 years ago
@Ch1clez, alright, that's odd. So when you now download Origin again, login with the same EA account as you login with via the EA app, FIFA 20 is not there?
88Brunoo
3 years ago
@EA_Leeuw No isn't here. And when I want to use the code so I can download the game I will receive a notification "This code has already been redeemed".
88Brunoo
3 years ago
Here look at
Ch1clez
3 years ago
@EA_LeeuwThanks again for your response, and no is not there ☹️ I reinstalled Origin but the game doesn't appear, It's only visible on EA, but is not playable.
EA_Leeuw
Community Manager
3 years ago
@Ch1clez @88Brunoo, thanks for the responses, guys.

Alright, it looks like this is unfortunately not something we can further check or fix via the forums, as it seems to be an account-related issue, I am afraid.

In this case, I would recommend reaching out to our Live Support via https://help.ea.com/contact-us, https://Twitter.com/EAHelp or https://Facebook.com/EAHelpHub, so the teams can take a look at your account and hopefully provide you with more information as to what's going on.