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Re: [FIXED] EA app keeps saying I need to verify age

I'm just trying to play the Sims, and I was able to yesterday, but something must have updated since then. I have a header at the top of my screen when I open the EA app saying EA needs to "check your age before you can buy or access age-restricted games and content." I get why Sims would be age restricted, so trust me, I'm fine with verifying my age and going through the proper channels, but the link provided for verifying my age just... doesn't work??? I've clicked on it incessantly. And when I hit the play button for the Sims 4, it opens a window that says "DisplayName field missing from registry." It wants me to sign into my EA account via this window, which freaks me out a bit because this looks like the least official pop-up I have ever seen. It's this nondescript white tab with a weird pattern for a background and a single box for my username shoved all the way to the bottom of the window. The window can't even be resized, and the box I'm supposed to put my password into is so far down it's off screen. And I can't scroll down to get to it. I am bewildered. 

I am hoping this is just a bug with something new EA is rolling out to verify people's ages. Otherwise, something is very wrong, either with my personal version of the app I have on my computer, or the EA app in general. I just want to play the Sims 4, y'all. Please someone fix this???

18 Replies

  • FoxhackDN's avatar
    FoxhackDN
    Rising Traveler
    1 month ago

    You too, huh? Looks like EA broke something again.

  • XrisGirl's avatar
    XrisGirl
    Seasoned Novice
    1 month ago

    I am having the same issue. It is asking for my age, but when I click on the link it does nothing. I hope they fix this so I can play my game again.

  • Kitsuneyasha's avatar
    Kitsuneyasha
    Rising Novice
    1 month ago

    Same issue in germany. I can start games but they will crash soon after...

  • Alaska5562's avatar
    Alaska5562
    New Traveler
    1 month ago

    same can't play need verifie age but link doesn't work

  • Vaadazi's avatar
    Vaadazi
    Seasoned Newcomer
    1 month ago

    I'm having the same issue. nothing opens when I use the verify flink, and the Learn more button takes me to an error404 page. 

  • killilump's avatar
    killilump
    Seasoned Newcomer
    1 month ago

    My ea account is over the age of 18 but my ea app is also stuck with the age-verification loop and won't let me confirm my age.  I need ea to fix this problem cause I'm clearly over the age of 18. I just would like some help please.

  • InkdGlimpses's avatar
    InkdGlimpses
    Seasoned Newcomer
    1 month ago

    Getting this issue too. I cannot click the "Verify Here" button, the "learn more" gets a 404 page. I'm in Australia. Been a member since 2008 (which makes the account 18 years old), and my DOB is in the system. Only started with the latest update. Was working fine yesterday.

  • FreebsMischa's avatar
    FreebsMischa
    Rising Newcomer
    1 month ago

    Same - even re-entered a credit card and no change guess they wake up soon and realise they forgot something

  • ArielisFree's avatar
    ArielisFree
    Rising Rookie
    1 month ago

    My birthday is also fully uploaded and available in my account! So in theory they have my age. I think they want us to upload an ID of some form to verify that our birthday is, you know, being honest. The USA specifically has rolled out legislation recently for that kind of thing. Not sure why it would be an issue in countries outside the U.S. though. This is definitely a mess 😭

  • FoxhackDN's avatar
    FoxhackDN
    Rising Traveler
    1 month ago

    The UK and several states in the USA have laws about identifying yourself and your age. But considering the people who've replied so far, from all sorts of different countries? Someone in EA broke something.

  • FoxhackDN's avatar
    FoxhackDN
    Rising Traveler
    1 month ago

    The prompt is now gone from my account; try restarting the client, hopefully things are back to normal.

    Edit: Actually why the HECK do I even own The Sims 4?! I never bought this! Is that why I got the prompt to begin with?!

     

  • Melemaster123's avatar
    Melemaster123
    Seasoned Newcomer
    1 month ago

    I'm also having the same issue. It ran fine yesterday and earlier today then when i closed the game it popped up and I haven't been able to pay or buy anything on the EA app since.

  • DestinyxSilva's avatar
    DestinyxSilva
    New Traveler
    1 month ago

    It's gone for me now, it was a bug, they addressed it and fixed it.

  • ArielisFree's avatar
    ArielisFree
    Rising Rookie
    1 month ago

    Yep, it looks like the header asking me to verify my age is gone! I'm still getting the weird window when I try to play the Sims 4, but I'm repairing the game to see if that fixes it, and if it doesn't, I'll take that issue over to the Sims help forums. I'm glad I wasn't the only one with this issue, and I'm glad we all got this fixed!!

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