Unable to launch game due to "not owning the game"

Question

I've been working with the support to try and resolve this, but they directed me to the forums.

I can't launch my Red Alert 3 from my library. I bought the game back when it came out on CD-Rom and added it on Origin as was required. After the update to the EA-app (and I think the launch of the C&C remastered collection). The game no longer is able to download as I get an error messages stating:

Which is silly as I'm looking at the CD-Rom lying in front of me.

The game doesn't have its own gamehub and the only option under the three dots is to download it, which gives this error.

Having down the usual gamut of uninstalling, repairing, cache clearing, restarting etc. The service team couldn't help me further and directed me to post over here. Is there anyone who can help me out?

walle1953 · Answer

Have the same issue. The game says i dont own the game and i cant download it. Had a continues discussion with the EA support giving me advice to even start changing settings in windows to make the game run. Needless to say nothing has worked and I basicly has stoped trying. Although it is completly wrong from EA because I have bought the game and it isnt working. Making this thier problem to solve.

Also I bought the whole series of C&C games as a package and the only game that doesnt seem to be working is RA3.

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Unable to launch game due to "not owning the game"

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