Re: [FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024

@princessxanax I also find it sad that the EA app doesn't work and Origin works. I hope they fix it soon

@bshaw1981 Very welcome, you don't have to download it again, just specify the installation directory where the game is installed

@EA_Pulsar Have you heard anything from decision-makers on how they are going to make this right? This whole situation was a cluster, and entirely EA's fault. I lost ALL of my Sims 4 builds from the past 4 years, I think a gesture of goodwill would go a long way (I don't have all the expansion packs, kits, etc. hint hint)

@margarethdesiao reinstall the app

@amicusxxx Thanks! I actually didn't get time earlier to redownload my Sims stuff with the Origin fix and I thought the issue was my computer last night so EA & Sims 4 got uninstalled then my computer got reset so...

You can try a third party uninstall software like Revo Uninstaller.

-Make sure EA Desktop is closed.
Go here and download the "Revo Uninstaller". (The freeware version, Portable version works too.)
-Run "Revo Uninstaller" > EA Desktop.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
If "Remaining registration content found" is displayed > Select All > Delete > Next
-When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
Restart the PC.

@amicusxxx I can't do this, it took months of tweaking to get sims 3 to work & if i uninstall I'll have to do it all over again