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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Re: Game not resuming downloading and game files deleted after App recovery

Hi @bkeman12,

When you clear the cache, you delete all temporary files. That includes the files that you have downloaded so far when having an active download. 

You would have to restart the entire downloading process after clearing the cache. 

It's not a bug, but this is what happens when you clear the cache when having an active download. 

2 Replies

  • antmannz's avatar
    antmannz
    3 years ago

    I too have this issue.

    But, it's not active downloads; it's entire game installation folders (these are not temporary files).

    The games have been downloaded and successfully installed, and played. Then suddenly, the EA App stops working, and on a recovery it deletes the folders the games have been installed into.

  • rstevenson1115's avatar
    rstevenson1115
    2 years ago

    Mine has now done this too. Removed nine downloaded games, games I had played just a few days ago. They're entirely gone and so are all my saved files. 

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