Forum Discussion
61 Replies
@mylahwylah222Double-click it like any other shortcut.
Edit:
1. Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\
2. There you will find a shortcut called "App Recovery". Double click it from within C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\.
3. Then click "Clear Cache". Worked for me.
- @theCaptainZissou Okay so, I went to App Recovery and clicked it. It asked me to download it so I did. But when I went into my downloads and pressed it, it said that a code couldn't be found and that reinstalling it could work. Also, I didn't see a "Clear Cache" thing for me. Can you explain where you're supposed to see "Clear Cache"?
- @theCaptainZissou Thanks, that's solved the problem. Have a nice day!
- EA_Cade3 years ago
The Sims Team
Marked as Solution for visibility & in order to collect information.
Hey all,
For anyone running into this issue continuously, if you could run the EA Error Reporter, submit your report, then post your Report ID in this thread it would be helpful for our investigation.
Thanks!
Ok, here is the error report ID:
b3d3f767-a965-4e5a-b448-54fdb3b5f962
b6b37567-b069-493d-b1bb-6baa56e652d7
i am currently having this issue!
Report ID: d9388603-c28b-43cc-b861-2c5684f9a46c
Facing same 500 error while launching FIFA 23
9bee458e-98cd-4040-87bb-51a198079b11
Just submitted for EA App not logging in.My error id is
9349b2cc-9a30-4d99-8397-55aa4ee63efc
Thank you.
My error id is :
242abe47-b518-43ed-a387-52a9f850bd16Thanks,
@EA_Cade I have this issue my report id-
3e9902e2-e2d7-4765-b315-b433c08829b0
This is my error code, not sure if there is anything further being done about this or not, but the help is appreciated. Just want to play sims again!
84d44626-5f11-4367-9295-31cc5d1acb12
4b9d1246-5c88-465c-8dc8-7068156a0143.
this is infuriating. ive never had problems accessing or launching my games on origin. then when i went to load my game the other day, i was forced to switch from origin to the ea app. not by choice. then ever since i have not been able to launch any game. its very disappointing, especially as when i reported it the first time, it was made out to be my error. but after simply checking here and social media i confirmed it was not my fault. ive reported it again, as im sure many other frustrated players have and this time they were much more understanding. please fix this.
- BillyJoeBadName3 years agoNew Novice
@EA_CadeWell, maybe I would if the number wasn't 38 numbers and letters log and I could copy and paste it I would include it here
This is getting old. The error has been popping up for over 2 weeks. I've never had this problem until I've switched from Origin to the EA app.
The EA app also doesn't uninstall and comes with an error, so I have no other way to launch my games.
Report ID:
eb77360c-8d24-4308-882b-d1512f7537ab
- Devu_0073 years agoNewcomer@EA_Cade here is my report id - db54065b-5ebf-48c8-82ea-e1e81d972386
Same goes for me. I cannot even uninstall the app. I used to be able to play but it just stopped a week ago.
Report ID : a32f4e97-d037-481f-9f84-16814948b804
The EA app keeps showing an error 500 whenever I try to launch any game. I have been trying to launch FIFA 23 which I purchased on Steam, but the EA App won't launch, and the game won't launch. Please advise on this, I have already reinstalled the game, EA App as well as steam client. I cleared the EA App cache. I tried reconnecting my steam account with my EA App also. Nothing helps and the error still persists.
This is my Report ID - fcf0801a-a382-4a40-946a-eedea5a39b6b
It wont even allow to uninstall it. I am so incredibly over this. This is garbage.
My report ID is da8cd45a-f004-4edb-b6b9-53d714429d8c
Error ID:
380bc1f5-e106-434b-ad01-1a8429934cb1
Report ID: f367b273-9802-4ca2-b00c-08d99959f84f
Error 500 code ever since last EA app update, unable to load Sims 4 game.
- Mojom113 years agoRising Rookie
Hello ! I'm having the same error for the past week.
Here's my report ID : dba7a1bd-6307-4c2b-9bd2-5bab3f2dcc1b
What solution is there after these past months ?
Thanks in advance for you help !
- @Mojom11 Hi, for me it worked again after closing the EA app and the EA background service via task manager!