Re: How to fix EA app Error Code EC:10005?

Hello everyone,

Thank you for reporting the Error Code EC:10005 in the EA app that some of you have been experiencing.

After reviewing the already provided EA app Error Reporter IDs, our teams have determined that this error code is often caused by issues with your home network or Internet Service Provider (ISP), or temporary interruptions in the EA app services. In most cases, this error code can be resolved by rebooting your modem/router or reconnecting your device to the WiFi if you are connected wirelessly to your modem/router.

We've also heard from players who mentioned that their WiFi extender or repeater could be the culprit behind this error code. Unfortunately, these devices have a tendency to cause connection problems in some cases.

To help resolve any underlying network issues you may be experiencing, we have connection troubleshooting articles available on our EA Help website. You can find basic troubleshooting steps here: http://x.ea.com/ea/basic-connection-ts, and more advanced steps here: http://x.ea.com/ea/advanced-connection-ts.

Our top recommendation is to connect your device directly to your router using a wired connection, as this provides the most stable connection.

If you have already tried these steps and continue to experience the error code, and there are no known interruptions with the EA app services, please generate an EA app Error Reporter ID by following the steps on our website and share the ID with us here in the thread.

If you are unable to open the EA app in order to generate the Error Reporter ID in the app itself, please scroll down to the section titled "I can't open the EA app."

How to generate an EA app Error Reporter ID in the EA app?

Thank you for your cooperation.

Was unaware of this issue until it happened to me when I tried launching the app this morning. Have tried all the suggested solutions but have had no success.

Having this issue myself now as well, just since this morning.  No changes to my hardware, software or network settings or setup have taken place.  Was playing just fine last night.

Oddly enough, can play and log in just fine if I enable my VPN first.

im also having this issue. it seemed okay this morning but error 10005 no matter what i do 

error id is 6bb9f945-7f8b-4c03-962c-86731e6d8234

I guess the best we can do is just report the issue and wait and see...I even checked the official 'X' (Twitter) for them and nothing reported there, no outages or any server issues reported anywhere i could find, not by EA anyway..

hopefully someone from ea can jump on and let us know whats up. im so sad i cant play my game. 

I'm happy for those whose 10005 error code was solved by these suggested solutions, however none of them have worked for me. I would just like to know why there isn't an offline mode attached to this app so I can continue to access the product I paid money for. It seems like a simple enough feature to include. 

same here. nothing worked for me. just was told theyd forward the problem along. ugh 

@MessaNoir It just started happening for me as well, as of about 3 hours ago. No suggested fixes have made any difference. I am getting this error on two separate PC's. I can't imagine that they both suddenly developed the same problem with any network or firewall settings. My Internet service seems to be fine for any other application. I might look into installing the EA App on my XBox Series S, just to see if I can log on from there.

@RandomBuzziness  Dang,  does seem to be popping up more, I'm guessing as more people are trying.  I will say, the only "fix" I have found, is to log in to my VPN, load the app and let it log in, then disconnect my VPN (So as to not potentially violate any ToS on VPN usage) leaving the app open, then launching games works....as long as I don't close or sign out of the app.

Given that the issue doesn't seem to be affected by changing or resetting our own network settings (Outside of what VPN's do), I seriously am beginning to doubt the issue is solely on our side...

I just tried using my VPN to log into servers located in areas that people are mentioning having this issue, and guess what...I can use the app just fine...yet, if I turn off my vpn and try just using the app normally...the error pops back up. yay....EA, how bout you take a new look at this, or at least publicly let us know you are looking into it?  would be nice maybe....

this is so weird you tried pa too and it let you in. like what is happening. just some type of acknowledgement would be nice so i know i can play my game at some point ya know 

@MessaNoir I can confirm that using a VPN, for the specific purpose of only signing into the EA App, and not playing any EA game, is working for me as well. I was able to sign into the App, go into offline mode, and then disable/ turn off the VPN, and the App kept running. Like you, if I turn off the VPN and then try to sign into the EA App, I still get the Error code EC:10005. I am not comfortable in actually using this method to play my games, I only wanted to test to see if it worked for me as well. I hope they can get this fixed soon.

For any on this post that are interested, or EA if they want to see, here is a quick YouTube video I recorded to show the issue and the workaround.

https://youtu.be/6c3LZ_c1W-Q

@MessaNoir and any others posting on this thread: An advisor on Help EA chat just informed me that there is a known issue with the EA servers for some areas. They didn't have an estimate on how long it will take to fix it, but at least they are aware of the problem and are working on it.

I am just a regular Sims player, I do not work for EA. 

@RandomBuzziness Thanks for letting us know, at least some of them are trying to be helpful even if just acknowledging that something is going on.  It's a step in the right direction. 🙂

I'm a sim player as well. I'm glad you got someone that was honest. I was told it was my device's fault when I know it isn't. Out of curiosity.. where do you live? I'm in NJ on the east coast.

@bakabon13 I'm far west of NJ, in northern Colorado. I think I've seen comments on this issue from players in different countries. The chat contact on Help EA did not specify which areas are experiencing this problem, only that the EA App currently has a known issue with Sims 4. I presume that other games are also affected. They said they'd add my comments to whatever trouble ticket they use internally. It sort of sounded like they've run into this problem before, but that is mostly just me guessing here. I hope it gets fixed soon!

Ty for letting me know! From my research warlier, it looks like this issue has been happening a lot the past few days in random spots. There was a report of it being down 3 days ago but then they fixed it within an hour. I havent been able to long in for 8 hrs.

It's been down for me since around 5:30am this morning (I am on a break from work finally so got up early to play)  so that means it's been over 12 hours down for me and counting.  I Play Mass Effect, Dead Space and Need For Speed mostly, and all the games themselves do work, it's only the EA Desktop App that doesn't.

If I use my VPN to log into the App, then once open disconnect my VPN, and immediately launch the game I want to play.

Th reason to launch the game right away, for me, is that the App will error out, saying I'm offline...but remain open (displaying an error or need to restart screen).

As long as I don't touch anything in the App, I can keep playing my games. (Been playing Mass effect 2 LE for the last 5 hours or so, and played some Need For Speed Heat earlier (Yup, the online functions did work)

And yeah, for me the chat support rep sent me the standard network troubleshooting steps, and after that said she forwarded the info along and I would just have to wait for a resolution....and then told me that if I used my VPN in anyway I would be risking a ban for violating ToS.

This isn't an us issue, it's an EA issue, and if you chat with support, don't let them say so, make them report the issue to whomever they have to, and then save the chat transcript just in case.

My network settings are fine, the worked yesterday and nothing has changed.  Plus, like I mentioned earlier, using my VPN to log into servers from cities people report to have issues in, or even to my own city (The VPN server is right across town from me) Everything works fine.

i had the same problem too, but i fixed it, i have two routers and apparently i was double NATed and i fixed it by plugging one of the ethernet cords on one of the four holes on my seconded router instead of the wan port , i had it plugged in the wan port which was causing the issue, then i hit the reset button on both router using a needle and if was fixed. this video right here helped me understand what was happing.
https://youtu.be/J7pPE_VN3OQ?si=pgMv1QgYH9yGj1Nu

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Error 10005
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 11/09/2023
Summarize your bug It's not allowing me to login my ea app
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Opening the EA app and attempting to login
What happens when the bug occurs? It has an error popup stating that we couldn't log you in because the network failed to do its network thing. Try again in a few minutes. ERROR 10005
What do you expect to see? We couldn't log you in because the network failed to do its network thing. Try again in a few minutes. ERROR 10005

‌

Error 10005