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GojiColin05's avatar
GojiColin05
2 years ago

Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

It's been over a month and I have still yet to get a reply, so I am bringing this back up.

As a Steamdeck user I was able to use things fine, but then started getting a constant EC 10000 error when signing in via the EA APP.

Up until last week I had found a lengthy work-around by signing into the EA App via Steam, but that has now been seemingly closed off and I am now getting the EC 10000 error for any way I try log in to the EA App.

Please advise me on the solution.

2 Replies

  • laurelvalley's avatar
    laurelvalley
    2 years ago

    I was having the same problem - Getting error EC10000 when trying to sign into the Windows EA App. It turns out the problem was caused by my Bitdefender Antivirus protection. I resolved the problem and am now able to sign into my Windows EA App account after I created an Exception for the EA App in the Bitdefender Online Threat Protection module. I hope this helps some of you.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @laurelvalley wrote:

    I was having the same problem - Getting error EC10000 when trying to sign into the Windows EA App. It turns out the problem was caused by my Bitdefender Antivirus protection. I resolved the problem and am now able to sign into my Windows EA App account after I created an Exception for the EA App in the Bitdefender Online Threat Protection module. I hope this helps some of you.

    Thank you for sharing this! Hope this helps others with this issue too.

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