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laurelvalley's avatar
laurelvalley
2 years ago

Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

I was having the same problem - Getting error EC10000 when trying to sign into the Windows EA App. It turns out the problem was caused by my Bitdefender Antivirus protection. I resolved the problem and am now able to sign into my Windows EA App account after I created an Exception for the EA App in the Bitdefender Online Threat Protection module. I hope this helps some of you.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @laurelvalley wrote:

    I was having the same problem - Getting error EC10000 when trying to sign into the Windows EA App. It turns out the problem was caused by my Bitdefender Antivirus protection. I resolved the problem and am now able to sign into my Windows EA App account after I created an Exception for the EA App in the Bitdefender Online Threat Protection module. I hope this helps some of you.

    Thank you for sharing this! Hope this helps others with this issue too.

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