Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) App wont open
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe when trying to log in
When did this happen? (dd.mm.yy hh:mm) 11.22.23 10.32 AM
Summarize your bug Anytime i open the EA app it wants me to log in once i do the launcher closes then tells me there's a problem with my account.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you log in
What happens when the bug occurs? when finished logging in
What do you expect to see? help

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i have cleared my caches uninstalled and reinstalled allowed the app in my firewall and anti virus