Hi everyone!
A few minutes ago, I purchased the Royalty & Legacy bundle (that came with the two kits), I installed all of them but they don't show up in my game and in the in-game store, it says the R&L pack isn't available for download.
I've repaired my game two times and closed out the EA app and still my items won't show up. Not sure what to do anymore. I would really appreciate the help! >_<
Hey im having the same issue theres no solution yet unfortunately, apparently the sims team is looking into this :(
Hello, I have almost the same problem, I got the expansion pack but the bonus items and the 2 kits are missing and when I try to reupload/ re-enter my key EA suggest me to upload the bonus items but when I accept, it's telling me that my key is not available anymore.
I am having the same issue unfortunately :( I bought the bundle last night, installed them all, and nothing is showing up in game. It gives me the same notice about being unavailable for download. I have tried repairing the game, restarting the game/EA and my Mac, and clearing cache. If anyone finds some fix I would also love to hear it! :)
Community ManagerHi lafamosakeyra kyliegolden9 888_Sekhmet_888 tssumii
Try clearing the cache for the EA app with the steps here: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
Can you also let me know where you purchased your bundle from?
i have uninstalled and reinstalled the ea app AND the sims 4 multiple times the dlc just isnt showing up at all in my game with or without my dlcs downloaded
I purchased my bundle directly from the EA app on my Mac.
Community Managertssumii Where did you purchase your bundle from?
Community Managerlafamosakeyra Please reach out to live support from the help site here so they can review your account and billing details a bit further with you.
