Forum Discussion

lafamosakeyra's avatar
lafamosakeyra
New Novice
27 days ago

DLC Not Showing Up.

Hi everyone! 

A few minutes ago, I purchased the Royalty & Legacy bundle (that came with the two kits), I installed all of them but they don't show up in my game and in the in-game store, it says the R&L pack isn't available for download. 

I've repaired my game two times and closed out the EA app and still my items won't show up. Not sure what to do anymore. I would really appreciate the help! >_< 

8 Replies

  • Hey im having the same issue theres no solution yet unfortunately, apparently the sims team is looking into this :(

  • Hello, I have almost the same problem, I got the expansion pack but the bonus items and the 2 kits are missing and when I try to reupload/ re-enter my key EA suggest me to upload the bonus items but when I accept, it's telling me that my key is not available anymore.

  • I am having the same issue unfortunately :( I bought the bundle last night, installed them all, and nothing is showing up in game. It gives me the same notice about being unavailable for download. I have tried repairing the game, restarting the game/EA and my Mac, and clearing cache. If anyone finds some fix I would also love to hear it! :)

  • tssumii's avatar
    tssumii
    New Novice
    24 days ago

    i have uninstalled and reinstalled the ea app AND the sims 4 multiple times the dlc just isnt showing up at all in my game with or without my dlcs downloaded

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    24 days ago

    lafamosakeyra​ Please reach out to live support from the help site here so they can review your account and billing details a bit further with you. 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 2 days ago
8,711 Posts