Re: How to Fix the Blank Login or Library Window of EA app?

What if you only have one option for display adaptor?

I appreciate any help as I'm not very tech savvy.

So I clicked around in the blank app and a document downloaded. I have attached it.

As I mentioned, I am not tech savvy, and I don't understand what it means.

Can someone please explain it? Thank you.

@lalpal101 I only have the one chipset, too. Right click on that and disable it. It'll revert to the most basic of basic display and then you should be able to load up the EA App.

Let me know if that works. 🙂

Hello everyone,

We appreciate your feedback about the issue you're experiencing with the EA app. It's interesting that disabling your GPU drivers seems to fix the issue for some people, as this could indicate an issue between the GPU drivers and their interaction with the EA app, something that isn't observed with the default Windows Display Adapter Drivers. (Credits to @elbarck for discovering this workaround!)

Heads-up

Please be aware, though, that disabling your GPU driver could lead to a significant decrease in your system's performance, as Windows may not be able to 'communicate' with the GPU and revert to using the CPU's onboard Windows Display Adapter Drivers.

The investigation

To further investigate this issue, we're asking for your assistance in providing the following information on this thread:

• The date/time the issue first appeared (if known):
  
  
• Your current EA app version (how-to):
  • And please check if your client is up-to-date!
• An EA app Error Reporter ID (how-to):
  
  
• The EA app Logs (how-to):
  
  
• A DxDiag of your system (how-to):

With this data, our EA app dev teams can work towards identifying the root cause of the issue and hopefully roll out a fix for it, eliminating the need for the current workaround.

Thank you in advance!

I think the topic has all the needed reports from different users.

It seems to be an issue with recent versions of EA desktop.

I have attached my DxDiag report!

Hope you fix it soon!

Also hope to inform your email support about how to respond to problems because they are useless. They don't even read the tickets.

Last response I got two days ago, was about how they are going to help me to install the EA app on mobile???? 

One of the worst experiences I have ever had!

Ticket: 170099725

problem since February 1 , 2024; dx diag attached, my ea app is updated becasue your help kept telling me to uninstall and reinstall everytime I tried to get help for this issue. 

@EA_Leeuw 

• The date/time the issue first appear: February 11, 2024
• Your current EA app version: since the app screen is blank, nothing appears when I click on the “hamburger” menu button and click About. I ran the EA app Updater and it says the app is up to date.
• An EA app Error Reporter ID: d2195e7a-406d-4ea4-94d6-bc9e408462f1 and 95a74f11-3ade-4788-acf1-06caf73e7988
• I have attached the DxDiag.txt file

The date/time the issue first appeared (if known):

Around the 18th of February. 

Your current EA app version:
Impossible to check since the app does not open. 
Has to be up to date though since I do update and reinstall the app frequently. 

An EA app Error Reporter ID:
If I open it I get an this error code: EC:104

The EA app Logs:
Cannot upload it here, says file unsupported. 

A DxDiag of your system: 
See attached file. 

Screenshots:

I have added a screenshot of what my EA app looks like when it loads at start up. 
(A white square).
When I close it and open later I get no response whatsoever.