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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
1 year ago

Re: I can't purchase anything from EA App using Visa Or PayPal

Hello @SheroHollow 

Please try the following steps to clear this up:

  • Use a different payment method
  • Make sure your billing details in the EA app match the billing details for your card
  • Remove and re-add your payment method from your account
  • Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here

5 Replies

  • SheroHollow's avatar
    SheroHollow
    1 year ago

    There is no billing details at all !

    Just Under Regional Setting There is (Country/Region: Jordan ) & (Language: English)

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @SheroHollow 

    Please reach out to the live support team from the link provided above so they can check the billing information on your account. 

  • SheroHollow's avatar
    SheroHollow
    1 year ago

    Thanks in advanced

    please give me the link for live support chat

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