Re: [INFO REQUEST] Error Code: EC:10005 In EA app

My EA app will not open. I have waited months for EA to resolve issues. 

A few months ago, I tried to log in and begin playing the only game I have on the EA app. This game is The Sims 4, for context, I use the base game, no cc. When I tried to hit play, as usual, I get an error for the very first time. My game would not update. I tried everything I could online, including clearing the cache, uninstalling and reinstalling the game, restarting my computer, and ensuring that my Internet connection was secure. NOTHING HELPED. After reading through the forums, I decided to wait as issues pop up and resolve themselves all the time. This issue has been ongoing for a few months now. Recently, I logged on, and now my EA app will not open at all. I keep getting an error code 10005. I have also tried everything to fix this, including uninstalling and reinstalling the app, and ensuring that my Internet connection is stable. Once again, NOTHING works. 

I turned to EA support, where I waited for nearly three hours for two separate people to tell me there was nothing further they could do and to post on the forum. 

HELP.