Hello EA Team, thank you for your reply, I try to describe my problem in englisch now.
I cant now /2 days/ to connect to my EA account MARBU78CZ. It still comes the code 10005 , no connection tu account. I tried to change my passwort and I have uninstaled and new instaled my EA app, but nothing helps until now. Can you help me please with this issue? Sorry for my englisch.
Kind Regards
Martin
Community ManagerHey MARBU78CZ,
Thanks for describing your problem again, we appreciate it!
I have merged your thread into this one, please check out the pinned comment at the top of the thread and follow the instructions listed there so we can continue investigating this issue. If you have a McAfee extension, please try disabling that before restarting EA app as that seems to interfere at times. Thank you!
Community ManagerHi there. Try clearing the cache for the EA App. Instructions for that can be found in this article. Thank you.
Hello EA Aljo, thank you for your reply,Itry to clean the EA APP cache. Kind regards. M.
Hello EA_mplsnow, thank you for your help, but I do not have any MCAfee extension on my PC , I have some Norton Antivirus only .
Hello EA_Aljo again,
the cache cleaning for EA APP has been not helpful, same issue code 10005 again.
