Re: Jedi Survivor download restart

Sure, here it is freshly done (d33dc5f4-c0bd-4e6b-8311-1280dd91d74b)

Thank you very much, i hope we can find a solution

To anyone else who is reading this, i will post a solution as soon as we will find one

Thanks @ArtemeSAS . I see the medal of honor download attempt in those logs, but not Jedi Survivor. Do you mind attempting with that game and sending another error report also? Thanks.

Sure, here it is (c251970d-0461-478e-9452-93c4ba8ffc8e)

@kb123604 today I tried again after updating the OS on my pc, nothing changed. Did a ticket again (c8b5640e-b2b4-4e2c-90df-6c8a47f6e093)

Sorry for the delayed response @ArtemeSAS .

Our dev team is wondering if you are able to create/edit files in C:\ProgramData\EA Desktop on your device?

We believe this is a type of permission or network attached storage error that the app is not handling gracefully. Could there be a custom setup on your device like virtualization or use of network drives, or network backups?

@SansGelatineHi, i tried to create a new file and it asked for some permissions. So I tried to reinstall the EA app in an other disk (using a guide in an other forum post) and the app installed well, i can create files in the EA Desktop folder but the problem is still there, still the download restart. New ticket here (9bf8595d-67d5-4540-b272-3ad73d4e2b04)

Btw, i have plenty of other games and launcher in both disks and no other app is giving me this problem

Hi @SansGelatine , unfortunately nothing changed again, i will send you some screenshots i did with all the modifications to the folder but no luck. I can see the files that are created in the folders for the download cache, here i tried with The Sims 4 so i could do it faster than with a 130gb game like jedi survivor (94d3c37f-1d8b-4e17-a1e4-be25e23e0ff4)

Edit: I forgot to say that i'm not using any remote controll app, this is just my personal pc i use every day

This is the screenshot inside the folder that is created while downloading

Hi again @SansGelatine, I was trying again with The sims 4 and something strange happened. After the restart of the download the file size changed from 20+ gb to 15 gb. I don't know if this can help for solving the puzzle XD

I did a report too (53929584-a2d3-468f-b18f-00311fb94b32)

I hope it can help