Jedi Survivor download restart

ArtemeSAS
27 days ago
@SansGelatineHi, i tried to create a new file and it asked for some permissions. So I tried to reinstall the EA app in an other disk (using a guide in an other forum post) and the app installed well, i can create files in the EA Desktop folder but the problem is still there, still the download restart. New ticket here (9bf8595d-67d5-4540-b272-3ad73d4e2b04)
- ArtemeSAS
  27 days ago
  Btw, i have plenty of other games and launcher in both disks and no other app is giving me this problem
  - SansGelatine
    EA app Team
    27 days ago
    
    Thanks for the update @ArtemeSAS . Our dev team continues to investigate and wanted to share a deeper explanation of the problem.
    
    EA app uses C:\ProgramData\EA Desktop to store game download progress so that it can be paused and resumed later. This is regardless of which folder or disk you install EA app on.
    
    We noticed in the logs that when writing to this location Windows returns an error "1460 - Timeout". That is why we're curious about network backed storage or a file permission issue.
    
    Here are a few questions and next steps we would appreciate if you could try:
    
    Are you using any IT tools to provision or manage your devices?
    
    Could something like WinRM be in use to provide remote management access?
    
    Is your account an administrator on the device, and if so could you try changing the permissions so that the service admin user can write to that folder?
    
    If you aren't the administrator, could you speak to one to make this update?
    
    The "SYSTEM" and your personal account need read and write access to C:\ProgramData\EA Desktop

Forum Discussion

About EA app Technical Issues & Bugs

Recent Discussions

EA Background Services CPU Usage Problem

FC 25 Inability to enter problem

Squad battles bug

issue

Uninstalling EA App Deletes Entire Game Folder