Re: Launching EA game via Steam gives error "Game not installed" in EA app

The one thing i find weird about the app is its terminology. Origins terminology was better it made you know you were asking it to find a previoulsy installed game. The EA apps terminology makes you think your redownloading it again where your really verifying it instead. What to do is navigate the Apps install location to the new location and let it do its thing, yes it looks like its redownloading but its not really.  I did this recently and it worked out fine.

I'm not sure I follow what you are suggesting. If you mean to change the "Install Location" path found in settings>download>downloads to the location of the already-installed game, I have already tried this to no effect.



There is no download button in the EA App for any of the games I own through Steam.

Yeah you basically have to make sure you've chosen where its installed then click the download button again. The game will say downloading but it should be faster than a normal download as its only verifying. 

There is no download button in the EA App for the games I own through Steam. Going to "manage" only opens a dialog box that tells me to manage the game files with Steam.

This is just a small update on the issue for those looking for answers.

I have since finished my ticket with EA Help and was advised to initiate a live chat with a representative. By the end of my time with the live representatives, the conclusion was reached that I had completed all known troubleshooting steps (up to and including a clean boot with all background PC services disabled) and that the issue was accordingly being passed on to the development team. It should be noted that there was no live chat option for the EA App, so I did this through a game option on EA Help as instructed by the representatives who responded to my initial ticket. However, in the context of the live chat history, my understanding is that the issue is being passed along to the EA App dev team, not the dev team of one specific game.

"As you have already done all the troubleshooting steps and still you are facing the issue so I would like to inform you that in normal scenario usually these thing does not happen. I have also checked this with my team and I am going to report the issue as bug to our game team. Our team will investigate the bug and will fix it ASAP if there is any issue on our end."

"Any bug causing this issue will be investigated by our team and will be fixed ASAP. We as a chat support team cannot make any changes on our end. I am going to report it and if there is any issues on our end then it will be fixed. Meanwhile, I would request you to wait."

The ticket has now been marked "No Fix Available." Unless another solution is offered here, our only option is to wait and hope that the development team rectifies the issue with another update. I will note that this is not the first time I have had bizarre issues with the EA App that have prevented me from using the EA products I have purchased. From perusing the forums here and elsewhere, it is clear that I am not the first person to have such concerns. As such, I hope not only that this issue is fixed, but that the heads of the EA App team take more caution in the future regarding updates so that there isn't a new bug every few months that renders customers completely unable to use their purchases.

My thread has been merged with this one for some reason. I tried all the prescribed solutions offered here (without success) before reaching out to support and subsequently opening my own thread. 

My problems have been with Star Wars Battlefront II and a newly acquired Battlefield title. Regarding the proposed registry edit solution, this has had no effect for me. The "Install Dir" value for Battlefront II is already correct, while there is no "Install Dir" to view or change for Battlefield.

It appears, however, that the EA App has had a recent update as there is now a "preparing game" loading bar followed by a new error message which. Instead of the old "game not installed" error, the popup now reads "Failed to launch. An error on our end caused the launch to fail. Try again a little later." Interestingly, it then offers a button to "get the game" which brings you to the overview menu for said already-owned game.

Judging by this, it appears that the team is aware of the problem and working on it. I am somewhat confused as to why threads with no solution have been merged with this one (which has already been marked as "solved" despite myself and others still having the same problem) but I hope this is a reflection that the problem is being addressed.