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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: My redeem code saysthe game has been redeemed but we dont have it.

Hi @Hybrid_player567 

Which game specifically are you having issues with, and where was this code purchased from? 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Hybrid_player567 

    Thanks, have you verified that you're logging into the EA app with the same login details that you redeemed the code to originally? Please also clear the cache for the EA app following the steps here, and let me know if your game library is still showing as empty. 

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