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Hybrid_player56's avatar
Hybrid_player56
3 years ago
Solved

My redeem code saysthe game has been redeemed but we dont have it.

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @Hybrid_player567 

    Thanks, have you verified that you're logging into the EA app with the same login details that you redeemed the code to originally? Please also clear the cache for the EA app following the steps here, and let me know if your game library is still showing as empty. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @Hybrid_player567 

Which game specifically are you having issues with, and where was this code purchased from? 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Hybrid_player567 

    Thanks, have you verified that you're logging into the EA app with the same login details that you redeemed the code to originally? Please also clear the cache for the EA app following the steps here, and let me know if your game library is still showing as empty. 

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