Re: Newly Purchased Games/DLCs Not Showing in EA app Library Since Nov. 24, 2023

Hi Gamers,

I've just tried the different locality and it may have worked.

Switched countries and then back again.

I also refreshed my install directory, so I'm not sure which idea worked.

The game appeared as soon as I did the directory refresh.

Hope one of these ideas works for you.

Cheers,

Gunna Kill

I had the same problem and this didn't work for me. My game did pop up eventually, but it just took 30+ minutes of waiting.

I have the same problem, But now tried to change the region to Australia, and now it worked to download my new game!

@EA_KentI have tried that and i also just repaired my game again, and its still NOT showing up as purchased. I dont know what else to do to fix this. I shut my pc down and let it sit for about 20 minutes and came back and its still showing up as owned in game, but wont let me download it or anything.

I am also having the exact same issue, i reordered the rent expansion and bought wedding stories and the home chef hustle pack, and online seemed to say because of my preorder the order was processing still so nothing will show. so i cancelled the preorder and kept the 2 games so now my order is displayed as complete. it will down in game i own the packs but i need to download to use them. but they arent showing in my library at all, I have repaireed my game, uninstalled EA app and reinstalled, updated and restarted my PC, changed the region time multiplee times and nothing is showing me the games to download them in my library

Same here - seems like a system wide issue...

Hey there, @EA_Kent. I've tried changing my location twice over the past half hour and it has not worked. 
I just purchased the Sims 4 Werewolves DLC and it was not delivered even though I received a receipt and the charge was confirmed via PayPal.
It seems like this issue is effecting quite a few end users and there is probably very little that you can do about it directly but I would greatly appreciate my report being forwarded to the relevant parties as well.

I hope this can be sorted out quickly, A missing Sims DLC isn't the end of the world but it's a little ridiculous that a company the size of EA can't deliver a virtual good, especially if they were able to complete the charge to my account.😃 

 

First, I bought Star Wars Jedi Survivor on Steam, but I kept getting a message that I didn't own the game on that account.  Lame, so I refunded the purchase (thanks Steam!) and purchased via EA.

I get an email with a confirmation number go to my library and....  No game.  I tried the region changing but I was not able to see my purchase.

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@EA_Kent wrote:

Hey everyone, 

Thank you for reaching out to us about this. 

We have passed these reports along for a look. In the meantime, has anyone else had the chance to try what @Midnightcaly suggested in their recent post? 

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@Midnightcaly wrote:
@JoelinTunnusI FOUND A SOLUTION!
Go to settings in the EA app, and change your region to a different location.

It is a glitch on the EA app, and finally after hours of digging this worked for me.

I changed from the UK to Austria, let it load, and the game will show in library!

Hope it works for you as well!

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If you're able to give that a go, please let us know if it also works for you. Thank you! 

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This worked for me! I've been working to find a solution for this for about 3 days now, here are the steps I took:
In the EA app got to the settings > My account > press the 'Manage' button (takes you to the EA customer portal)
Scroll down to regional settings > Edit (I switched from US to Australia) 
Go back to the EA App > Help > App Recovery to clear the cache. 
All my purchased packs were available to download as soon as the app loaded back up. 

it wont let me change my reigon

i cant change my region there is no button for that

Hi, if you go to the settings in your EA app, theres should be a button that says 'Manage' that takes you to the customer portal website. Then scroll down and it should say regional settings.
I don't work for EA, but I hope this works for you! I had tried so many different things, and this somehow worked for me. 

this didnt work for me , i purchased some of the sism 4 expancion packs, annd add ons, on the ea app and those wont show, strangely if i go to my mac on origin they do show up, so the windows version of the EA launcher or more specific the EA APP is a big issue, can we go back to origin please xD.

my report id is : 3b49b648-fd35-4c80-862d-a604f55000bd

i have tried to conteact the ea help, on teh webpage but noone answered.

as of now i cna only playh the expansion packs on mac os, using origin, but not on windows using the ea app, after thsi i pruchased some other expansion packs but this tiem i did the pruchase through origin on the mac, and those do show on the ea app on windows, but the ones i purchased on the ea app windows still wont show.

Nope  Did not work for me........  have same issue as everyone else.  Bought game.  Charged me for it.......no game anywhere.

It's day four since this has happened.

It has been quite a turn off seeing there is still no official fix and that the app still is not giving me access to DLD the game.

Should we request a refund?

if so, what will the reparations be for a) holding the said amount without providing the paid product

                                                           b) having lost a nice offer for a product which now stands at X6 of the offered price while in black Friday.

Game ID:BanClaudiu25

Buy:12.12.2023

I buy FC 24 and i stop downloading and when i go to library again i dont see fc 24

Hi GunnaKill,

Could you tell me how you refreshed your install directory? I have tried every suggestion here so far and nothing has worked. I've lost all my saved games on Dragon Age-Origins and am trying to get them back if possible. The game itself isn't even showing up in EA, even though I've linked to Steam. Thanks for any help!

Emryld16