Re: Previously Owned Games/DLCs Missing from EA app Library Since Nov. 15, 2023

Hey @XeZeMax,

Maybe this is a silly question, but are you sure that you've logged in with the correct account?

If so, maybe it's a good idea to clear your EA app cache via the steps here. That can fix all sorts of EA app issues.

Yes I am logged into the right account 

I did check

However somehow I am a newbie again and have lost all my XP and achievement from 2016

Same email and password I've used for nine years

I also viewed all my purchase history since 2016 so I know it's the right account

This is not the first time something like this has happened, but this time it's the worst

I also followed all the other instructions given to others facing the same issue in this community and none has worked

At one point I was taken to a page that showed thumbnails of the games I owned 

But when I clicked on each it took me to a support page for the game which led back to this community  

When I go the the browse section it shows that I do not own the games anymore and I have to repurchase or that they are exclusively with EA Play or EA Play Pro

It would seem that EA has made changes so that we have to repurchase our games or only get them with one of the EA Play plans

My purchase history remains in tact for now

I wonder if that will soon be gone with every thing else

Will there be a solution soon for all of us experiencing this problem or will we all be sent around in loops while being asked silly questions?

I lost many games too. And I used over all the years always the same account, so I'm 100% certain this isn't any error on my side. At this moment, the few games I still have in my library go only from B like Battlefield to M like Mass Effect 3 (2012). It's like an alphabet mass murder. I've checked my purchase history, and there are entries shown which don't show up in my library. The worst thing is, many entries in the purchase history are shown as Placeholder or Description Not Available, so I don't know what anonymous placeholder is connected to which game. Many of my older entries are connected to physical retail disc activations like Mass Effect: Andromeda; the only readable thing of it shown in my history is the deluxe upgrade of it I bought afterwards in your online store, and no sane people would buy an upgrade of a game no one owns. Makes no sense at all.

I'm really fed up. I never experienced anything like that from any big publisher's client. Even Ubisoft's The Crew de-activation (which was very questionable since they HAVE an singleplayer version for test purposes) is like a mosquito against THIS (this is like the asteroid which killed all the dinosaurs). At least, Ubisoft announced it, and it is still in my library, albeit listed under Inactive Games.

Edit:
Nevermind. I was able to solve this problem by restarting the app. There must be something like a glitch.

I also had exactly the same issue right now. I got terrified since out of 15 games I have I could only see 6. Restarting the app helped. Very weird issue.