Re: Previously Owned Games/DLCs Missing from EA app Library Since Nov. 15, 2023

Hi, so i've been reading a couple of the other forums about this same problem. However, my situation is a little bit more weird. Starting off, i've been playing Sims 4 off of Origin since 2016. Well today, I wanted to play after not playing for a couple of months (realistically might be a year, if even that). Sadly, my Origin wasn't working, fast-forward I download EA, log in (after a few failed attempts, forgot my password), installed Sims 4, & booted it up. Immediately, I check for my packs (I had each pack, instead of the new ones that were just created this year) & they weren't there. I immediately start to panic, but my first thought was to just repair the game (knowing that it could just be a bug), praying that it would work that way (after 2 attempts of repairing, deleting, & reinstalling the game), unfortunately none of that worked. I also noticed that on my EA account it has a different name from the name I had on Origin. I didn't recreate my account when I logged in, but on Origin my name was "prettikerah" & now that I switched over to EA it says "ItsElleH*e" which is my email... & im sure I never changed my user name or created a separate account. I looked in my order history and its nothing but Sims 4 there, but im more than certain that I have plenty of packs. I used them all on Origin just fine, I remember them all taking forever to download separately. I'm not sure what else to really do. I tried to find a way to bypass all of this & redownload Origin, so that I could at least play it on there or even get a photo of my packs. I'm literally freaking out because I invested so much money & time into my Sims game. I've been buying packs since I opened this account in 2016. I was literally going back and forth to Target, to get new packs every other week. I honestly don't know what to do, this has all given me a big headache & i've been trying to solve this myself all day. I cant seem to find any customer service number for EA. PLEASE HELP ME!!! I'm heartbroken right now, I literally put so much money into this & for me not to be able to play my game is really getting to me. Please, please, please help me! I've been so invested into this game for YEARS and I honestly don't see myself playing, until this is fixed. I really hope that I can receive help. I no longer have the papers, with the codes I used to redeem the expansions. I started buying them so long ago, I wouldn't be surprised if I did throw them away because they were already redeemed. Also, one more thing. When I use to log in on Origin i'd use my username to sign in ("prettikerah"), which is another reason why it took me so long to figure out my account information (definitely forgot my email that I used), so I did try a couple of my different emails that I had from around that time & I ended up getting in. Only thing that is strange to me is that my username is different & my packs are gone. THANKS IN ADVANCE!!

I just bought the Sims Medieval and it is not appearing in my Library at all. 
I have followed all the steps and I am 100% sure I am on the right account.

I tried logging out and then logging back into the EA app using my Steam credentials to see if that would make a difference, and it didn't. Still nothing showing in my library and getting the same error as everyone else. This is incredibly frustrating. Way to * up globally on the biggest shopping weekend of the year EA.

Step 1) program your games right instead of showing support for a bunch of mentally ill people so someone who gave you money doesn't waste their ENTIRE day trying to get a game to work because you decided that it MUST run through your garbage platform instead of just off Steam

I have redemed a code and start game install and there was a error, i restarted app and now i dont have a game in my libary. what is a solution ???