The history of the game I bought from origin is not in the EA app. The account is the same. When I log in to web and look at the purchase history, the history of the game I purchased is still there. I wonder how to restore this.
Community ManagerHello @9fe27ce0b3dfd224
If your game library isn't showing your purchased content in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
My expansion pack The Sims 4 Get To Work was purchased but partially refunded due to a sale but now it is not showing in my library. I have emailed with no fix.
Bought Battlefield V via Steam today, I have only one EA Account, cleared cache, reinstalled ea APP, dont see it, cant start it via steam(No access).
It fixed itself, this morning its there. I guess sales broke the ea <-> steam bridge.
It does not work, but hey progress.
