Re: Previously Owned Games/DLCs Missing from EA app Library Since Nov. 15, 2023

Checked all of the above and no luck getting my Sims 3 games to work (physical copies of the games bought and downloaded onto pc using supplied keys)

Missing Games: Sims 3, Sims 3 Pets and other expansions

Issue started date: 21st Dec 2023 (the first time I tried launching the Sims 3 with the EA App and not Origins)

EA App version: 13.86.0.559

Error Report ID: a5177ec4-d63c-4097-be2a-f043d98dc8f6