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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
7 months ago

Re: Problem with the sims 4

dokladnievtak​ In that case please reach out to the live support team so they can review your account info a bit further and see what's going on. 

You can contact live support through the site here

4 Replies

  • dokladnievtak's avatar
    dokladnievtak
    New Rookie
    7 months ago

    "tell us about your issue." What should I choose from all the possible options? I'm not quite sure which problem this falls under.

  • dokladnievtak's avatar
    dokladnievtak
    New Rookie
    7 months ago

    Thank you so much. How will I know if there's an answer? Will I receive an email or do I need to check ea help regularly? Have a good day :) 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    dokladnievtak​ If you selected email as your contact option, you'll get an email reply as soon as an advisor has reviewed your case. 

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