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EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [RESOLVED] - Cannot download The Sims 4

Hey all,

This issue should be resolved at this time. If you're still running into issues with The Sims 4 currently please fully restart the EA app and try your download again.

Thank you for your patience while this was addressed.

Update: If you're still seeing the "Update Required" message after the fix for this went live about 30 minutes ago please try clearing the EA app cache and let me know if that doesn't resolve the issue.

Update: Please see additional steps here if you're still seeing the Update Required messaging.

20 Replies

  • epenny1990's avatar
    epenny1990
    2 years ago

    im still stuck in an infinite update loop and i hace restarted the app and everything

  • thais1202's avatar
    thais1202
    2 years ago

    Me too... It now finally downloaded, but everytime I now try to open it, it says 'update required'. It then says 'wrapping up' and to 'update required' again.

  • RoseUni's avatar
    RoseUni
    2 years ago
    @EA_Cade sadly, I appear to be stuck in an update loop along with some others. I tried restarting the app, also logging out and back in. clearing the cache etc.
  • 0mkjbrdmdwch's avatar
    0mkjbrdmdwch
    2 years ago
    @EA_Cade Tried restarting but the issue remains. Sims 4 still requires me to update even after updating it ☹️
  • elleymetcalf's avatar
    elleymetcalf
    2 years ago
    @EA_Cade Hi , I've restarted the EA app and tried the download again and still stuck in an infinite update loop - do you have any other suggestions please? Thank you
  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 years ago
    @epenny1990 Try the steps in the accepted solution first, and if that doesn't work, then we'll just have to wait until EA fixes the problem.

    The steps won't work if:
    - You had uninstalled the game
    - Game files say they're "corrupted"
  • nienkekromkamp's avatar
    nienkekromkamp
    2 years ago

    Mine keeps saying Sims4 needs an update. Then after quick loading he's finished. At the bottom of the screen it says: Sims4 is ready to play. But it keeps revering to the update, keeps loading, like a loop.

  • pinkappledutch's avatar
    pinkappledutch
    2 years ago
    @EA_Cade unfortunately it still doesn't work. it goes straight to finalizing and than it says it need an update again. i did close the app and log out/on again
  • deve8sgirl's avatar
    deve8sgirl
    2 years ago

    I'm still having the same issue. I've also reinstalled EA app, restarted my computer, Clear app cache, and repaired my game (no mods).

  • Sir_Rashional's avatar
    Sir_Rashional
    2 years ago

    Was able to download the game, but after completing and finalizing, the launcher is still prompting for a game update. Loading the update physically works, but just goes back to prompting for an update without fail. Restarting the EA App, and restarting as Admin did not resolve. Clear cache also did not resolve.

  • HandyB12's avatar
    HandyB12
    2 years ago

    I am also still stuck in the loop of saying I need to update, doing the update, update saying it is done and then prompted to do an update again.

  • chelseajrey's avatar
    chelseajrey
    2 years ago

    Attached a screenshot where you can see it says 'update complete' in the bottom left corner, but I can't play the game as it still says I need to update. It updates, I get a pop up asking if I want to launch the game, I click launch and end up back at this screen :-( 

  • luciusstorm's avatar
    luciusstorm
    Seasoned Ace
    2 years ago

    @EA_Cade, sorry but I've still got an "Update is Required" notice after restarting the app and even restarting my computer. 

  • ssheridan92's avatar
    ssheridan92
    2 years ago

    same issue as you and everyone. updating, a few second and update again and again. I could do this forever... sigh

  • SytatoGames's avatar
    SytatoGames
    2 years ago

    The issue continues and the assume issue resolved still stands despite resetting the laptop, upgrading windows software, restarting EA app, updating EA app and clearing the EA cache. Having completed The Sims 4 download, EA app insisting 'Update Required.'

    Can you please advise next course of action?

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