EA simply removed BF6 from my account and won’t restore it

I bought Battlefield 6 on the EA App last month during a sale. I usually only buy games on Steam, but since this one required the EA App and I’d heard people were having issues with Steam Link, I thought buying it directly through EA would be better in this case.

That turned out to be a mistake. When I opened the app today to install the game, it was no longer in my library, and the store was prompting me to buy it again.

After three hours with EA support and trying all of their useless troubleshooting steps, I got nowhere. They were able to confirm that I purchased the game (wow), but they weren’t able to restore it to my account!?

I had already accepted that we don’t truly own digital games and that everything is just a license, but this is something else. I believe people call it a scam: I paid for the license and got nothing.

They won’t keep the case open to try to fix the issue, and I can’t even request a chargeback because I used an EA Wallet gift card.

Lesson learned. Just wanted to share that EA scammed another loser today.