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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

Re: [RESOLVED] - EA app Error Code EC:204

Hey Everyone,

This issue should have been resolved on our end. If you are still receiving this error, please run through the following for me, and if they do not work for you please provide the following info below

  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • EA App - Repair (My Collection > Tile Dots > Repair)
  • Run the System File Checker tool
  • Change UAC Controls within Windows
  • Reset Windows Host File
  • Unplug your modem/router for 5 minutes and attempt to launch again

If the steps do not work for you please provide the following info below:

All Steps above completed?
Are you getting the same or different error?
Date and time you last logged in and received the error?

Attach your EA App Error Report ID Here

I see quite a few of you have already done that, so you can copy and paste that error report id.

16 Replies

  • Sueandhoney's avatar
    Sueandhoney
    Seasoned Rookie
    3 years ago

    Still having the error.

    I don't feel comfortable doing: 

    • Run the System File Checker tool.
    • Change UAC Controls within Windows
    • Reset Windows Host File

    But I have done the other steps. Please help.

    I'm getting the same error.

    Last logged in today 2 minutes ago.

    My report is ID:  f568921e-122a-4169-b1e3-4e29037efdd0.

  • ValentinesX's avatar
    ValentinesX
    Rising Novice
    3 years ago

    I completed all except for changing UAC Controls within Windows and

    unplugging the modem/router (using hotspot, so can't unplug anything).

    I'm still getting the same error code

    Last login 6/30/23 - 1:40pm

    EA App Error Report ID: f689c7f4-73c3-4571-bc9b-02caedfea0a3

  • Katiardguez's avatar
    Katiardguez
    Rising Veteran
    3 years ago
    @EA_Shepard I have cleared the EA App Cache,The EA App already runs on (administrator mode), and as Im writing this I'm doing for the third time today a (game repair). The (Error Code: EC:204) no longers pops up when offline but still the game will not launch. It will launch if I'm online which doesn't serve the purpose of playing offline as desired and intended.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey All,

    Thank you for the info. I sent all the info you provided to the team for review. Once they provide an update we will provide one here as well for you.

  • CourtzBenjie's avatar
    CourtzBenjie
    New Novice
    3 years ago

    I've also had this issue. I have tried what you have suggested and I still get error code 204. 

    Time of error: 20:30

    Error code id: 9b069c3e-96c9-45fb-9785-956da6a06855

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey everyone, 

    Can you all go into the settings of the EA App, and let me know what version of the app you have? You should have the most up-to-date version but wanted to verify which one you have.

  • ValentinesX's avatar
    ValentinesX
    Rising Novice
    3 years ago

    App Version: 12.221.0-5478-ed804590c (69462-852bce23d1)

  • Hello, my App version:12.221.0-5478-ed804590c (69462-852bce23d1) - thanks!

  • Ben de aynı sorunları yaşıyorum.

    Rapor kimliği=1a4935cc-efba-43fc-b8be- fad30fb064db

    EA uygulama sürümü=12.221.0.5478

  • GlacierSnowGhost's avatar
    GlacierSnowGhost
    Seasoned Ace
    3 years ago

    I started getting this same error EC:204 that the others in this thread are getting, today (July 2, 2023) when I updated to the latest version of the app so that I could buy some new packs on sale.  Prior to the latest app update, I was able to play offline, completely disconnected from the internet, as long as I stayed logged in.  Now I cannot do that. 

    I am able to launch the game in online mode.  I am also able to launch the game in offline mode if I stay connected to the internet.  But if I am not connected to the internet I can not launch Sims 4 (even in offline mode).  If I am disconnected from the internet (even in offline mode) it gives the error that says the license has expired.

    This will be a problem for me the next time a Sims 4 game patch comes out, because I have to wait for my mods to update before I can update the game.  So during that time, I need to stay offline.  We also have unreliable internet connection here, so I prefer to be completely offline and disconnected while playing.

    I submitted the error report through the EA help option in the app.

    Report code
    b813c293-3462-4d0c-9859-0ecce0cd0351

    This is my current version of the app

    12.221.0-5478-ed804590c (69462-852bce23d1)

  • Myakai76's avatar
    Myakai76
    Rising Newcomer
    3 years ago

    I'm having this error code problem and my game wont launch.  It says failed t launch game due to my internet connection. But that's been checked out and is fine. i aslo get error code 204 when I try to open the game off line. 

    I have attached the installer log and the report Id: e3f8b17b-a684-4b25-9c5d-fa20c701d0a4

  • creash1981's avatar
    creash1981
    Rising Rookie
    5 months ago

    As usual, EA is lying about having the issue fixed. The guy told me to refer to these steps, after I repeatedly told him there was already a forum entry about it, and many people were saying it didn't work. I told him I'd already gone through all the steps before I contacted them. So he told me to start a thread about it. And I told him, there already IS a thread, and your solutions don't work. He didn't even try to help me beyond referring me to this crap that doesn't work. They know their solution doesn't work, they just don't care.

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