Re: Sims 4 - Game License Invalid

First off, I have not been able to play the Sims 4 in just over a year. Why? This is due to the fact that the EA App has been the most frustrating app for game content. Battle.net has never been so problematic. That being said, I cannot play my one and only EA game. I have the Sims 4 plus several packs/expansions.

I want definitive step-by-step instructions on how to resolve this. I was able to play through Origin until its shutdown in the spring 2025. I have updated Windows, disabled my firewall and anti-virus protection, ran the EA App and The Sims 4 as administrator, uninstalled and reinstalled the game and the EA App at least 10 times each. I reset my password on EA as well to trigger recent activity on my account. The app shows The Sims 4 installed (I didn't bother with my packs) but cannot launch it without the "invalid license" error.

Version: PC
OS: Windows 11
EA App version: 13.531.0.6044
Games purchased: The Sims 4, Backyard Stuff, Cats & Dogs, Desert Luxe Kit, Get To Work, Holiday Celebration Pack, My First Pet Stuff, Romantic Garden Stuff, Seasons

I have looked at other threads on here for answers. There are apparently none. Can a rep at least confirm that my purchases are still attached to my account? I have no others and The Sims 4 is my only game.

Waiting on response.